Retail Operations Manager, Concessions

Summary At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rally sign.

An iconic French brand present in nearly 100 countries, Lacoste stand out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution.

At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.

Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.

Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant, Tecnifibre and the Kooples (http://mf-brands.com/).

Job Description Reporting to the Vice President, Commercial Operations. The Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include: Vice President - Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s and Bloomingdales

Essential Job Responsibilities

• Plan and lead takeover/opening of Macy’s and Bloomingdales concession shops
• Lead project team meetings for current and future concession shops
• Support .COM concession channel
• Manage concession pricing and style management documents between Lacoste and concession partners
• Researching trends and creating new opportunities to increase sales
• Maintaining the promotional calendar and analyzing the data to make recommendations
• Monitor sales, returns, and operational effectiveness/efficiency
• Create and maintain policies and procedures for the concession channel
• Project management for new retail and omnichannel initiatives
• Assist with boutique and outlet channels as needed

Requirements/Qualifications

• Bachelor's degree in business, finance, marketing or related field
• 3+ years of experience as a Retail Operations Manager responsible for 50+ stores
• Prior experience with leased department store shops is preferred
• Financial Acumen and Business Acumen with strong consumer prospective
• Excellent organizational skills to meet goals and set priorities
• Strong attention to detail and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to build relationships with all levels of stakeholders, both internally and externally
• Commercial mindset - ensuring results and profitability is central to all plans
• Excellent presentation skills, both face-to-face and written
• Must be able to clearly communicate information effectively and persuasively with strong interpersonal skills to engage with all levels of the organization
• Strong time management skills, creative problem solver and self-sufficient
• Proficiency on Microsoft Outlook, Excel, PowerPoint and Word

Core Values And Traits Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play With Elegance

• Striving for excellence
• Treating others with fair play and humility

Play By Daring

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play With Tenacity

• Constantly seek continuous improvement
• Learning from our failures

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• This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management. We as Lacoste associates must always ensure that all functions of our position are represented with our core values being: Accountable, Collaborative, Caring and Audacious.

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