Retail Operations Manager, Delaware

Reporting to the Senior Director of East Coast Operations, the Delaware Retail Operations Manager will manage the day-to-day activities and business levels of racinos and retailers in Delaware. Acting as the link between Caesars, SG, the Delaware Lottery, and other partners in Delaware. Providing outstanding service which generates opportunities for maximizing handle and win, profitability and promotion of the retail operations.

Responsibilities

• The ability to manage a diverse range of activities - to prioritize and multitask.
• The ability to lead and motivate a team.
• Team Management experience – multi-site teams
• Skilled in effective communication
• The ability to delegate tasks and activities.
• The ability to work under pressure and deal with challenging situations professionally and effectively.
• A strong commitment to customer service excellence
• Experienced in Managing a fast-paced every changing customer environment.
• Commercial acumen and sound business awareness
• Effective at planning, organizing and problem solving.
• Decision-making ability and a sense of responsibility
• Takes the initiative, and shows confidence, drive, and enthusiasm.
• Projects a professional self-image.
• The ability to coach and develop others.

Qualifications

• Must be 21 years of age or older
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
• Obtain an Employer Identification Number (EIN)
• 2+ years of supervisory/management experience in a retail environment
• Casino/Gaming experience
• Multi-property management in a retail environment a huge plus
• Strong communication skills, both written and verbal
• Ability to multi-task.
• Able to handle large volumes of cash.
• Prior work experience in a sportsbook is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service.

Additional Requirements

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able to write for extended periods of time.
• Must be able to twist, bend, or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment.

About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.