Retail Operations Manager, KSA

Lenskart is one of the world's fastest-growing eyewear brands 2,500+ stores and counting across India and a fast-expanding international footprint. Behind every store, every shelf, and every campaign sits a single question: what do we put in front of the customer, and why? That's the question this role owns.

About the role

Lead multi-store retail operations across KSA, driving sales, profitability, customer experience, operational excellence, and team productivity, while ensuring compliance with KSA regulations.

Key Responsibilities:

• Own sales, revenue, profitability, and key retail KPIs across stores.
• Lead and develop Area/Store Managers and frontline teams.
• Ensure consistent store operations, SOPs, VM, and customer service standards.
• Drive optical excellence, including eye-testing quality and customer experience.
• Manage manpower, rosters, productivity, attrition, and performance.
• Control inventory, shrinkage, stock availability, and operational costs.
• Monitor customer KPIs, complaints, and service quality.
• Support new store openings, expansion, and location development.
• Ensure KSA regulatory, Saudization, and licensing compliance.
• Use retail data and analytics to identify gaps and drive corrective actions.

Ideal Profile:

• 7–10+ years in retail operations; optical/eyewear experience is preferred.
• Strong multi-store/multi-city KSA experience.
• Proven track record in sales and team leadership.
• Strong commercial and analytical skills.
• Proficiency in Arabic & English is preferred.
• Bachelor's degree in Business/Retail Management or a related field.