Retail Operations Officer

Job Benefits:

• SSS/Philhealth/Pag-IBIG Contributions
• Holiday Pay
• Paid Training
• Communication Allowance
• HMO Insurance Benefits
• Year-End Performance Incentive
• Year-End Loyalty Award & Incentive
• Year-End Awarding Party with Raffles & Prizes
• Service Incentive Leave
• Yearly Leave Conversion
• Birthday Incentive
• Up to 10% Merch Discounts
• Career Advancement Programs
• Company Events and Engagement Programs

Job Summary

Operations Planning & Control Officer supports operational excellence across our retail branches. This role is responsible for conducting store audits, monitoring performance, analyzing data, improving processes, and ensuring compliance with company standards and internal controls.

Key Responsibilities

• Conduct store audits (operations, inventory, documentation, compliance)
• Monitor SOP adherence and internal control effectiveness
• Identify discrepancies, risks, and process gaps
• Prepare audit and performance reports with actionable recommendations
• Analyze inventory, sales, and operational data using Excel/Google Sheets
• Support operational planning and KPI monitoring
• Recommend process improvements and cost-efficiency initiatives
• Conduct training and coaching for store teams
• Coordinate with department heads to ensure operational alignment
• Travel to branches as needed

Qualifications

• Graduate of any business administration courses or related field
• 2–3 years experience in retail operations, audit, planning, or process improvement
• Strong analytical and problem-solving skills
• Proficient in MS Excel, Word, and PowerPoint
• Knowledge of inventory management and retail systems is an advantage
• Detail-oriented, organized, and able to work independently
• Willing to travel