Retail Operations Specialist

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

About the Role

The Retail Specialist is an entry-level role where you’ll work closely with clients to grow and manage their business across Amazon and other eCommerce platforms. You’ll own day-to-day client relationships, using data, problem-solving skills and commercial thinking to identify opportunities and drive results.

You’ll have a hands-on role across the key levers that influence commercial performance, from launching new products and optimising content to managing availability, promotions and operational excellence.

Working alongside experienced colleagues, you’ll build your expertise while taking increasing ownership of your accounts and client relationships. You’ll work closely with clients to understand their goals, turn data into actionable recommendations and bring those recommendations to life.

Key Responsibilities

• Manage a portfolio of client accounts , building trusted relationships.
• Analyse performance data to identify growth opportunities, diagnose issues and turn insights into clear, actionable recommendations.
• Drive product selection and discoverability by managing catalogues, launching new products and optimising product detail pages to improve visibility, ranking and conversion.
• Drive product availability and operational excellence by monitoring inventory and other key retail metrics, identifying issues and driving them through to resolution.
• Plan and execute promotional activity , including deal submissions, event lead up preparation, deal performance tracking and post-event analysis
• Regular client business reviews , presenting clear data driven insights, recommendations and action plans to help clients achieve their commercial goals.

About You

• Completed a degree in an analytical field such as Commerce, Finance, Engineering or a similar discipline.
• Analytical and commercially minded , comfortable working with large datasets, dashboards and Excel (formulas, pivot tables) to uncover trends and translate numbers into actionable insights.
• Experience in eCommerce (particularly Amazon) on the brand, retailer or agency side is highly regarded.
• Highly organised and detail-oriented , able to manage multiple clients, priorities and deadlines while maintaining a high standard of execution.
• A strong communicator , confident building client relationships and presenting clear, compelling recommendations to clients and internal stakeholders.
• A solution-oriented problem solver who thrives in ambiguity, asks the right questions and can figure out practical solutions without always having a clear playbook.
• Curious and eager to learn , with the ability to quickly build expertise in eCommerce platforms, new tools, market trends and your clients' categories and businesses.

Additional Information

Flywheel, together with our Omnicom Media Group network is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guideline.