RETAIL OPERATIONS SPECIALIST (With Telco/Tech experience)

Job Summary:
Responsible for managing the overall performance of directly operated stores, with a strong focus on sales growth, store productivity, staff performance, and operational efficiency. The role identifies sales opportunities, develops improvement plans, and ensures effective execution across all stores.

Key Responsibilities

*Monitor daily, weekly, and monthly store sales performance and KPIs.
* Develop action plans to improve sales, conversion, sales per sqm, and staff productivity.
* Manage staff scheduling, attendance, manpower allocation, and individual sales performance.
* Conduct regular store visits and ensure proper execution of displays, pricing, promotions, and brand standards.
* Analyze store traffic, customer inquiries, product performance, and sales trends to identify growth opportunities.
* Plan and execute store openings, monthly promotions, payday campaigns, and other sales-driving activities.
* Develop bundles, gifts-with-purchase, upselling, and cross-selling strategies.
* Source and coordinate with installment/financing partners to improve payment options and conversion.
* Develop membership and loyalty programs to drive customer retention and repeat purchases.
* Coordinate with Marketing, Product, Supply Chain, Mall Management, and other teams to resolve store issues and support sales.
* Prepare regular store performance reports and improvement action plans.

Qualifications

*2+ years of experience in Retail Operations, Store Management, or Retail Sales.*Experience handling multiple stores is preferred.
* Strong sales-driven, analytical, and problem-solving skills.
* Good communication and coordination skills.
* Proficient in Excel and Powerpoint.
* Willing to conduct regular store visits.
* Willing to work onsite in BGC, Taguig.
* Work Setup: Onsite
* Work Schedule: 8:30AM – 5:30PM