Retail Outlet Coordinator

Outlet Operations &; SOP Compliance

• Oversee the end-to-end operations of all retail outlets to ensure a smooth and

efficient workflow.

• Ensure all manpower adheres strictly to established Standard Operating

Procedures (SOPs) to maintain quality and consistency.

• Conduct regular audits at the ROs, specifically focusing on wet stock (fuel)

and lubricant reconciliation to prevent leakage and ensure accuracy.

• Ensure Statutory compliances like TDS deposit/PSU Audit/Electricity

bill/W&M/DG and boundary management

2. Manpower Management &; Recruitment

• Manage the recruitment process for outlet-level staff to ensure sufficient and

skilled manpower is available at all times.

• Handle staffing schedules, performance monitoring, and on-ground training to

maintain high productivity levels.

3. Inventory & Product Availability

• Manage the indenting process to ensure optimal product availability at all

retail outlets, preventing stock-outs or overstocking.

• Coordination with PSU

• Coordinate with the FB DDD department daily to confirm diesel requirements

and ensure a consistent supply of products across all ROs.

4. Financial Management & P&L

• Prepare and analyze monthly Profit & Loss (P&L) statements for each outlet

to track financial health and identify areas for improvement.

• Ensure strict compliance with cash management protocols, guaranteeing that

all cash collected from RO is deposited in the bank as per SOPs.

• Coordinate with the Finance department to facilitate timely payments for

indents raised of all Ros

5. Customer Service & Relationship Management

• Act as the primary point of escalation for customer complaints at the outlets,

ensuring timely resolution and maintaining the brand's reputation.

6. Credit Control

• Proactively follow up with creditors to ensure timely payments as per

respective credit norms

Qualifications & Requirements

• Education: Bachelors degree in Business Administration, Commerce, or a

related field. An MBA is preferred.

• Experience: Minimum 3 years of experience in retail operations

management, preferably in the [Fuel/Automotive/Retail] industry.

• Technical Skills:

• Fuel Forecourt operations
• Understanding of inventory management (indenting) and stock

reconciliation (wet stock/lube).

• Proficiency in financial reporting and creating P&L statements.
• Familiarity with bank deposit procedures and credit control processes.
• Support PSU audits

Key Competencies

• Operations : Proven ability to recruit, train, and manage teams across

multiple locations.

• Problem-Solving: Aptitude for handling customer complaints and operational

hiccups decisively.

• Financial Acumen: Strong understanding of cash flow, outstanding

payments, and profitability metrics.

• Coordination: Excellent interpersonal skills to coordinate with internal

departments (Finance, FB DDD) and external stakeholders (creditors,

customers).Role & responsibilities