Retail Outlet Supervisor

The Outlet Supervisor is responsible for assisting with the supervision of outlet operations, and completing assigned operational tasks with management guidance. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve organizational objectives.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and outlet store operations.  Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.  May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor.  Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving:  Light supervision; works independently.  Periodic review of work by manager or senior coworker.  Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill:  Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Maximizes the value of donated goods from salvage through strategic pricing methods, while managing different types of salvage commodities.
6. Coordinate the proper rotation of goods in the outlet to ensure a continuous flow of new merchandise.
7. Train and coach all employees to reach their potential as a highly productive and collaborative member of the team.  Oversee and ensure adequate coverage at POS, sales floor and production.
8. Assist with hiring process of associates, new hire orientations and training as needed.
9. Function as a customer service manager (CSM); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
11. Work with Outlet Management to conduct apprehensions following established loss prevention policies and procedures.
12. Accurately complete data entry of required reports on time.  Share with leadership insight or concerns found in report data or other documentation
13. Plan and organize work assignments to increase customer service and protect assets.
14. Provide hands on leadership to motivate employees to increase employee satisfaction.
15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of supervisory experience preferred.
2. Forklift certification.
3. Ability to work flexible schedule as business warrants; including nights and weekends.
4. Must have working phone that allows for communication accessibility.
5. Ability to operate heavy machinery.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.  Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences:  Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.  Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.  Challenge stereotyping or offensive comments. 
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.  Listens with interest to what others have to say.  
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.  Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.  Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.  Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.  Moves about to accomplish tasks.  Lift:  Raises objects from lower to higher position or moves objects horizontally.  Stoop, kneel crouch or crawl: Positions self to retrieve objects.  Reach: Extending upwards or downwards to retrieve objects.  Worker is subject to weather conditions (hot, humid, dry, cold etc.).    Worker is subject to human blood, body fluids or tissue.  Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.  Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and warehouse operations.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

(SEW)