Retail Performance Analyst

Retail Performance Analyst

Kuala Lumpur | Global Retail Business | European Hours (2 to 11pm)

An exciting opportunity has arisen for an experienced Retail Performance Analyst to join a high-profile, global retail business supporting a large international store network.

This role sits at the heart of retail performance, partnering with senior operational and finance stakeholders to provide insight, analysis and recommendations that drive commercial decision-making.

You'll be responsible for analysing trading performance, labour costs and operational KPIs, identifying trends and anomalies, and translating complex data into clear business actions.

This is an excellent opportunity for someone who enjoys solving problems, influencing stakeholders and using data to improve operational performance.

Key Responsibilities

• Produce and analyse regular retail performance and trading reports
• Monitor sales, labour costs, payroll, absence and overtime trends
• Investigate data anomalies and identify root causes of performance issues
• Build and maintain Excel-based models to support forecasting and budgeting activities
• Partner with Retail Operations, Finance, Payroll and Technology teams
• Deliver meaningful insights and recommendations to support business decisions
• Support continuous improvement of reporting processes and analytical tools
• Contribute to the development of a growing regional analytics capability

What We're Looking For

• Experience in a Retail Performance Analyst, Commercial Analyst, Retail Analyst, Workforce Planning Analyst, Commercial Finance Analyst or similar role
• Retail industry experience
• Strong Excel and data modelling capability
• Experience analysing commercial, operational or labour-related data
• Ability to identify trends, solve problems and provide actionable recommendations
• Strong stakeholder management and communication skills
• Comfortable working in a fast-paced environment with changing priorities
• Strong attention to detail and analytical thinking
• Willingness to work 2 to 11pm to cover European hours

Highly Desirable

• Experience analysing labour, payroll, absence or workforce planning metrics
• Power BI experience
• SQL knowledge
• Budgeting and forecasting experience
• Multi-site retail, hospitality or consumer-facing industry experience

What's on Offer

• Opportunity to support a well-established international retail business
• Exposure to senior business leaders and strategic decision-making
• Broad commercial and operational scope
• Career development within a growing regional function

Please note that this role will involve supporting UK stakeholders and requires flexibility to work UK business hours.