Retail Performance Executive

Company Description

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products like Just Skin, Future Skin, Bio Lifting Serum+ and more that are beloved worldwide. Founded by beauty pioneer Sylvie Chantecaille in 1998, the brand is known around the world for its natural-infused skincare and makeup, as well as its' impactful conservation program that supports nonprofits worldwide. Always cruelty-free and PETA-certified, products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

Role Purpose/Mission:

The Retail Performance Executive (RPE) is accountable for delivering sales targets, excellence in brand execution, business leadership and people development across an assigned market. This role combines strategic business leadership responsibilities with hands-on coaching and education, ensuring consistent execution of brand strategy in retail stores. The RPE serves as a commercial owner, brand guardian, and talent developer, adapting execution to the distinct brand expressions (La Prairie or Chantecaille) while holding one common standard of leadership, accountability, and performance.

Main Accountabilities

Qualifications

Retail Leadership & Business Performance & Brand Execution (50% of the time)

• Builds strong relationships with retail partners and ensures effective brand execution (marketing calendars, visual merchandising and stock management) in collaboration with stakeholders.
• Closes follow up on competitor store activities and provides qualitative, actionable feedback across departments.
• Defines and delivers retail sales targets through strategic business planning in line with commercial objectives.
• Cascades retail KPIs to Beauty Advisors (BAs) and freelance talent and monitors performance ensuring accountability and follow-up.
• Owns and manages the territory budget, including expenses and staffing allocations to deliver profitable growth in each retail door.
• Safeguards excellence in customer experience through observation and structured feedback on Talent - client interactions.
• Leads all brand activations in collaboration with relevant stakeholders ensuring efficient use of CRM tools.

Talent Leadership, Training & Coaching (50% of the time)

• Builds a high-performing team through qualitative recruitment, training, performance assessment, and management.
• Drives Talent engagement through empowerment, trust and open communication.
• Identifies Talent training opportunities and ensures development needs are met in collaboration with the retailer.
• Delivers product and selling training to Talent in an engaging and timely fashion. Consistently follows up with coaching and performance feedback.

What success looks like

• Consistent achievement of commercial targets
• Elevated, brand-appropriate execution across all doors
• Engaged, high-performing teams with clear development paths
• Strong retail partnerships and internal credibility
• Sustainable growth without compromising brand integrity

Measurements of Success

• Retail Sales vs Target
• Comp sales growth
• Expenses in line with budget
• Event ROI
• BA / Freelance Talent productivity
• Client Recruitment & Retention
• Consistent completion and timely execution of coaching and performance management touchpoints
• CRM Compliance & Data Quality (where applicable)

Education

• Minimum, 4-year college degree preferred

Experience

• Minimum 5 years’ experience in luxury retail sales / leadership with strong exposure to coaching and training.
• Demonstrated sales growth and service excellence through talent management & development.
• Experience leading teams across multiple locations.
• Demonstrated experience leveraging omnichannel strategies to drive in‑store retail performance
• Previous experience in the beauty industry preferred; retail & hospitality industry desirable.

Skills & Competencies

• Strategic thinker with strong business acumen & growth mindset
• Analytical, structured, and KPI-driven approach.
• Exceptional leadership with the ability to drive change.
• Excellent interpersonal and communication skills, with high cultural awareness.
• Business agility; capability to rapidly sense, adapt to, and thrive amidst change in unpredictable markets.
• Ability to manage time effectively and balance multiple priorities.
• Exceptional presentation, training, and coaching skills, with the ability to deliver inspiring, high‑impact training to frontline Beauty Advisors and freelance talent, as well as lead engaging sessions for retail partners to support intersell and brand advocacy
• Demonstrated comfort and professionalism in hands‑on product application (skincare and makeup), engaging clients and trainees while clearly communicating product benefits and reinforcing brand values
• Demonstrated technical aptitude, with the ability to confidently navigate Microsoft Office applications and in‑store technologies, including computers, iPads, and POS systems
• Ability to travel extensively within assigned market (required travel 80% of the time).

Additional Information

Chantecaille Beaute Inc. uses the published salary range as a guideline to provide our future employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Chantecaille confidentially protects personal information provided during the application process in accordance with EEO guidelines and Privacy laws.