Retail Program Manager

Job Summary

We are seeking an experienced Retail Program Manager to lead and coordinate strategic technology and business initiatives . The ideal candidate will have strong experience managing retail technology programs, cross-functional teams, project delivery, and stakeholder relationships in a fast-paced retail environment. This role requires a hands-on leader who can drive program execution, manage dependencies, mitigate risks, and ensure successful delivery of business and technology objectives.

Key Responsibilities

• Lead end-to-end program management for retail technology initiatives, ensuring delivery within defined timelines, scope, and budget.
• Partner with business stakeholders, product owners, engineering teams, and IT leadership to define program goals, priorities, and deliverables.
• Manage multiple concurrent projects involving retail platforms, ecommerce, digital transformation, and enterprise applications.
• Develop and maintain program roadmaps, project plans, milestones, resource plans, and status reports.
• Coordinate cross-functional teams across business, technology, operations, and external vendors.
• Identify and manage program risks, issues, dependencies, and change requests, driving timely resolution.
• Facilitate stakeholder meetings, executive reviews, steering committee discussions, and program governance activities.
• Track program performance using KPIs, delivery metrics, budgets, and resource utilization.
• Drive Agile program execution, sprint planning, backlog coordination, release planning, and delivery tracking where applicable.
• Manage vendor relationships, escalations, and delivery commitments to ensure alignment with business expectations.
• Support change management, testing coordination, deployment planning, and post-implementation reviews.
• Identify opportunities to improve program delivery processes, operational efficiency, and collaboration across teams.

Required Qualifications

• 8+ years of experience in program management, project management, or technology delivery, preferably within the retail industry.
• Proven experience managing large-scale retail technology programs and complex cross-functional initiatives.
• Strong understanding of retail business processes, including merchandising, inventory management, order management, supply chain, stores, and ecommerce.
• Experience working with enterprise applications, digital commerce platforms, system integrations, and technology modernization initiatives.
• Proficiency in program planning, risk management, stakeholder communication, budget tracking, and executive reporting.
• Experience with Agile, Scrum, Waterfall, or hybrid project delivery methodologies.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage competing priorities and drive accountability across multiple teams.
• Experience with program management tools such as Jira, Confluence, Microsoft Project, or equivalent.

Preferred Qualifications

• Experience supporting major retail brands, preferably in specialty retail, home furnishings, or ecommerce.
• Familiarity with omnichannel retail, POS systems, OMS, ERP, WMS, and digital commerce ecosystems.
• Experience managing vendor-led technology implementations and enterprise integrations.
• PMP, PgMP, CSM, or other relevant certifications.
• Experience working with geographically distributed teams and senior business stakeholders.