Retail Project Manager

Retail Project Manager

Location: Bestway Wholesale, London NW10
Employment Type: Full-time

Role Purpose

The Retail Project Manager will lead the delivery of strategic retail initiatives across Bestway Wholesale, driving improvements in sales, profitability, retailer experience and operational performance. Working across Retail, Trading, Operations, Finance, IT and Marketing, the role will manage projects from concept and business case through to delivery, benefits realisation and business-as-usual adoption.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Key Responsibilities

Project Delivery

• Lead end-to-end project delivery, ensuring agreed scope, cost, quality and timelines are achieved.
• Develop project plans, milestones, resource requirements and risk management strategies.
• Coordinate cross-functional teams and manage dependencies and critical paths.
• Identify and resolve delivery issues and ensure successful transition into BAU operations

Commercial & Benefits Management

• Work with Finance and commercial teams to develop robust business cases for retail initiatives.
• Define clear financial and non-financial success measures for each project.
• Track delivery of sales, margin, EBITDA, cost-saving and other commercial benefits against the approved business case.
• Identify potential benefit leakage and ensure appropriate mitigating actions are agreed.
• Provide clear visibility of project performance and expected financial outcomes to senior management.

Retail & Proposition Development

• Support initiatives that enhance Bestway's retail proposition and retailer performance.
• Collaborate on range, pricing, promotions, retailer services and proposition development.
• Assist in launching new products, services and commercial initiatives.
• Use retailer and customer insights to inform project decisions.

Cross-Functional Leadership

• Act as the central coordination point for assigned projects.
• Build strong relationships across Retail, Trading, Operations, Finance, IT, Marketing and Supply Chain.
• Facilitate project meetings, clarify ownership and drive accountability.
• Challenge constructively where risks threaten delivery.

Governance & Reporting

• Maintain clear and accurate project governance, including plans, RAID logs, action trackers and decision logs.
• Provide clear RAG status reporting covering progress, financial delivery, milestones, risks and dependencies.
• Escalate material risks, delays and decisions promptly.
• Ensure agreed actions are followed through to completion.

Change & Implementation

• Develop practical implementation and change plans to ensure initiatives are successfully adopted across the business.
• Work with operational and commercial teams to understand the impact of changes on retailers, colleagues and existing processes.
• Conduct post-implementation reviews and capture lessons for future projects.

Skills & Experience

Essential

• Demonstrable experience managing complex projects or programmes in a commercial environment.
• Strong project planning and delivery skills, managing senior stakeholders
• Ability to manage multiple workstreams and competing priorities simultaneously.
• Strong analytical and problem-solving capability.
• Commercial awareness and confidence working with financial information and business cases.
• Ability to identify risks, dependencies and delivery issues and drive them to resolution.
• Strong written and verbal communication skills.
• Ability to produce concise, senior-management-level project reporting.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Desirable

• Experience within retail, wholesale, FMCG or another multi-site commercial environment.
• Understanding of retail economics including sales, margin, pricing, promotions and profitability.
• Experience delivering technology-enabled retail or commercial change.
• Experience working with field-based sales or operational teams.
• Formal project management qualification such as PRINCE2, APM, PMP or equivalent.

Benefits:

• Competitive salary
• Pension
• 22 days annual leave plus the option to buy additional days
• Life Assurance
• Private Medical
• Onsite parking

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different