Retail Receptionist

Responsibilities:-

• Conduct customer satisfaction survey & assist in preparing report
• Follow up, liase with customer & maintain good relationship with customer.
• Handle Customers Enquiries and Complaints such as WhatsApp: Phone & Messaging and Email.
• Receive customer at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Receive complaints and discuss potential solutions with the department head
• Answer, screen and forward incoming phone calls.
• Working with a team of CSRs and other departments to find appropriate solutions
• All other ad hoc duties as when required

Requirements:-

• Fresh graduates are encourage to apply

• Ability to work independently

• Self-motivated, fast learner, dynamic and good attendance.

• Required language(s): Mandarin, English, Bahasa Malaysia (3 Language)

• Basic understanding of good customer service

• Analytical and problem-solving skills

• Working Days: 6 days per week. (Saturdays and Sundays are compulsory. Rotate days off on weekdays.)

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."