Retail Representative (Gurney Paragon)

Key Responsibilities:

• Build sustainable relationship of trust with customer through interactive communications
• Responsible to attend customer inquiries, handle complaints, provide solutions and alternatives
• Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions
• Assist with product inquiries, refunds and exchange
• Maintain good hygiene, proper grooming and pleasant decorum throughout the day
• Work together with other operational staffs to ensure customers receive efficient and courteous service
• Understand well about store layout to assist customers, e.g. Product placement
• Promote the selected products according to outlets promotions and festive season
• Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product
• Assist in general operational functions and ad-hoc assignments

You should have:

• Required language(s): Bahasa Malaysia and English. Mandarin language will be added advantage
• Minimum 1 year experience and background in customer service
• Basic communication skills and interpersonal skills
• Customer satisfaction oriented
• Able to work independently with minimum supervision