Retail Sales Admin (Johor)

我们正在寻找 积极主动、拥有零售销售行政（Retail Sales Admin）经验的人选，尤其是 曾在零售展厅（Retail Showroom）环境中负责协调销售、交付及客户服务相关事务 的候选人。我们希望你是 以成果为导向，并具备在展厅前台接待与服务客户的经验，同时 愿意通过高效的协调能力与优质的服务，支持销售团队并提升整体客户体验。

而不是依赖加班（OT）来换取收入。This position provides Commission and KPI Achievement Allowance (此职位不适合被动型、缺乏目标感或不重视结果的候选人。)

Job Summary

您将负责协调客户的交付、安装及售后服务安排，并作为客户无论线上或线下的第一接触窗口，提供专业且一致的服务体验。同时，您也需配合主管处理相关的账单管理与文件记录工作，确保流程准确有序。

Job Responsibility:

1. 与仓库及安装团队紧密协调，确保产品交付与安装流程顺畅，为客户提供良好的整体体验
2. 协助业务发展团队准备报价与方案，并跟进交付及安装安排，确保客户需求被妥善落实
3. 负责准确记录库存、销售及付款资料，以支持高效及可靠的客户服务
4. 及时回应客户线上及线下咨询，提供清晰、专业且有温度的服务体验
5. 能配合周末工作安排，并于平日安排休假，以满足客户服务需求

Working Location : No 6, JALAN KENCANA EMAS 2/2 KAWASAN PERINDUSTRIAN TEBRAU 3 81100 JOHOR BAHRU JOHOR

Working Day : 5.5 Days Work In A Week, 1.5 Days Of Rest Day At Weekdays and Weekend Need To Work

Requirement:

1. 能配合周末上班，并于平日安排休假
2. 至少拥有 1 年零售行业销售行政（Sales Admin）相关工作经验
3. 熟悉 Excel 功能
4. 打字速度快，能迅速适应数码产品与系统操作

Benefit:

1. 年终奖金（视公司与个人表现而定）
2. 个人与团队绩效奖励 / 佣金制度
3. 系统化的技能、思维与工具能力提升培训
4. 「边学边赚」每月现金激励机制
5. 基本薪资 + EPF + SOCSO（依法缴纳）
6. 挑战达标奖励与阶段性激励
7. 年度团队旅游或奖励活动
8. 清晰、可衡量的职业发展与晋升路径

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English Version:

As our team continues to expand, we are seeking proactive individuals who are customer-focused and eager to be part of a sales team that values growth and continuous improvement.

This role is not suitable for candidates who prefer a passive work style or who do not place customer service as a core priority.

Job Summary:

You will be responsible for coordinating product delivery, installation, and after-sales service arrangements for customers. As the first point of contact for customers, both online and offline, you will provide a professional and consistent service experience.

In addition, you will assist your supervisor in handling billing management and maintaining proper documentation to ensure all processes are accurate and well organized.

Working Location : No 6, JALAN KENCANA EMAS 2/2 KAWASAN PERINDUSTRIAN TEBRAU 3 81100 JOHOR BAHRU JOHOR

Working Day : 5.5 Days Work In A Week, 1.5 Days Of Rest Day At Weekdays and Weekend Need To Work

Job Responsibility:

1. Work closely with the warehouse and installation team to ensure smooth product delivery and installation processes, providing customers with a positive overall experience.
2. Assist the Business Development team in preparing quotations and proposals, and follow up on delivery and installation arrangements to ensure customer requirements are properly fulfilled.
3. Maintain accurate records of inventory, sales, and payment information to support efficient and reliable customer service.
4. Respond promptly to both online and walk-in customer inquiries, providing clear, professional, and attentive service.
5. Be able to work on weekends with rest days arranged on weekdays to meet customer service needs.