Retail Sales Advisor

Are you passionate about fashion, styling, and creating exceptional customer experiences?

At What To Wear (WTW), we believe fashion should empower women to feel confident every day. We're looking for enthusiastic, customer-focused Retail Sales Advisors to join our growing boutique team. Whether you're an experienced retail professional or an aspiring stylist, we'd love to hear from you.

Attractive Earning Potential (Basic + Commission)

• Junior Retail Sales Advisor

  • OTE: RM2,800 – RM3,200+

• Acting Senior Retail Sales Advisor

  • OTE: RM3,200 – RM4,500+

• Senior Retail Sales Advisor

  • OTE: RM4,200 – RM6,000+ (Top performers can earn more)

OTE = On-Target Earnings (Basic Salary + Sales Commission)

Additional Benefits

• Attractive monthly sales commission
• Attendance allowance
• Overtime pay (where applicable)
• Training and onboarding provided
• Career progression opportunities
• Exposure to fashion styling and personal image consulting

Key Responsibilities:

1. Customer Service & Sales

   • Provide a warm, personalized shopping experience to every customer.
   • Achieve monthly personal sales targets.
   • Offer styling advice and product knowledge to encourage upselling and cross-selling.
   • Build long-term relationships with customers to drive loyalty and repeat business.

2. Store Operations

   • Ensure accurate use of POS systems and proper handling of payments.
   • Support daily opening and closing duties.
   • Participate in stock receiving, tagging, and inventory control.
   • Maintain cleanliness and organization of selling floor and stock areas.

3. Visual Merchandising

   • Ensure merchandise is presented according to brand guidelines.
   • Update displays and mannequins regularly to reflect new arrivals and campaigns.
   • Monitor and report fast-moving and slow-moving items.

4. Leadership & Mentoring

   • Guide and support junior team members in meeting store standards.
   • Demonstrate excellent attendance, grooming, and customer service habits.
   • Assist the store coordinator in onboarding and training new staff.

5. Reporting & Feedback

   • Share customer feedback, product requests, and market trends with management.
   • Identify issues and propose improvements to enhance store performance.

Qualifications:

• Minimum Diploma / Degree (fashion-related background preferred)
• Good communication skills and positive attitude
• Comfortable with retail working hours
• Comfortable with rotational retail shifts
• Presentable and well-groomed

Working hours:

• Shift A: 10:00 AM – 6:30 PM
• Shift B: 1:30 PM – 10:00 PM
• Full shift*: 10:00 AM – 10:00 PM
• Break time: 1 hour (full shift includes an additional 30 minutes)

*Full shift is conditional and not mandatory, subject to store operational needs and staff preference.

Locations:

• Publika
• Sunway 163