Retail Sales & Performance Coach

• COACHING AND TRAINING

Sales methodologies

Role-playing

Onboarding

Mentorship

Performance improvement plans

• DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

Implement service & retail education plans aligned with business priorities

Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

Pilots & monitors Retail Education's Efficiency

• TRANSMITS, MEASURE & EMPOWER

Designs & implements appropriate learning solutions for Retail Signature

Delivers & transmits Education Contents

Provides personalized follow-up & coaching on the spot

Animates learning communities with passion

• ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

Fosters empathy and credibility

Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature

It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.

Key Responsibility 1 LEARNING & DEVELOPMENT Implement and measure training and coaching strategies in an omni channel environment to maximize sales.

• Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
• Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
• Drive boutique performance, including but not limited to Category performances.
• Train & develop the talent of boutique team by carry out Coaching on the spot.
• Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
• Refresh coaching before events take place.
• Identify & exploit existing /new opportunities for Montblanc in terms of training.

Key Responsibility 2 LEADERSHIP Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.

• Train the boutique team to improve data capture (visitors, prospects, clients).

• Promote the use of clienteling and continuous education tools to improve the sales and service skills

• Coaching on, program and curate exceptional experience to connect & engage with client.

• Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events.

• Inspire the team.

• Act as an inclusive leader – ensure every team member is respected and has a voice.

• Engage teams and regular communicate about maison's vision, strategy & common business goals

• Energize and animate through the year.

• Attract & develop a high-performing team.

• Actively source candidates & maintain a pool of talents through candidates.

• Partner with Managing Director, Retail Manager, KAM and Regional Training Manager to define a development journey for each employee of the Boutiques (internal and external as a priority)

• Provide regular feedback and coaching on the spot.

• Ensure all new team members have structured on-boarding and define development journeys related to Maison-DNA topics & Career paths.

• Act as a brand ambassador towards the team.

• Embrace the true value of the Maison DNA and Values and Lead by example.

• Uphold boutique image

• Partner with the correspondant areas related brand image (ex. Grooming guideline, VM guidelines, Board etc..).

• Partner with corporate teams to ensure that the boutique meets Montblanc standards through regular maintenance and image topics.