Retail Sales Assistant

About the role

We are seeking a Retail Sales Assistant to join the team at TNS SKIN LAB Mid Valley Mega Mall. This is a full-time position based in Kuala Lumpur. In this role, you will be the face of our brand, delivering exceptional customer service whilst promoting our skincare products to our valued clients. You will play a vital part in creating a welcoming retail environment and driving sales through product knowledge, customer engagement, and a genuine passion for skincare excellence.

What you'll be doing

• Greeting customers warmly and providing expert product recommendations based on their skincare needs and concerns
• Demonstrating product features and benefits to customers, highlighting quality and value propositions
• Processing sales transactions accurately using the till system and handling cash and card payments
• Maintaining a clean, organised and visually appealing retail display, ensuring stock levels are adequate
• Building and maintaining positive relationships with customers to encourage repeat business and brand loyalty
• Answering customer enquiries about products, ingredients, and skincare routines with confidence and professionalism
• Assisting with stock control, including receiving, checking and displaying new merchandise
• Meeting daily and monthly sales targets whilst maintaining high standards of customer service
• Making social media postings for your outlet during your free time

What we're looking for

• Previous retail or customer service experience, preferably in the beauty or skincare industry
• Strong communication and interpersonal skills with the ability to engage customers and build rapport
• A genuine interest in skincare products and a willingness to develop product knowledge
• Excellent numeracy skills and proficiency with till systems and payment processing
• The ability to work flexibly, including weekends and public holidays as required
• A professional appearance and commitment to maintaining high standards of personal hygiene
• Reliability, punctuality and a positive, proactive attitude towards work
• Problem-solving skills and the ability to handle customer concerns professionally and diplomatically
• Experience in social media or digital marketing would be advantageous

About us

TNS SKIN LAB is a dedicated skincare and personal wellness retailer committed to providing customers with premium, quality skincare solutions and an aroma-therapeutic life style. Located at Mid Valley Mega Mall in Kuala Lumpur since 2003, we pride ourselves on delivering exceptional customer service and creating a welcoming space where beauty and wellness come together. Our team is passionate about skincare and dedicated to making a difference in our customers' lives through expert guidance and quality products.

What we offer

We are committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration, a positive and collaborative work environment, and opportunities to develop your product knowledge and retail expertise. We value our employees and encourage a culture of teamwork, continuous learning, and mutual respect. As a member of our team, you will receive product discounts and the opportunity to work within a dynamic retail setting where your contribution is recognised and appreciated.

Apply now

If you are enthusiastic, customer-focused, and eager to join our team, we would love to hear from you. Please submit your application with your CV and a brief cover letter detailing your retail experience and interest in skincare products. We look forward to welcoming you to TNS SKIN LAB Mid Valley Maga Mall.