Retail Sales Assistant (Fulltime)

About us

Alantic Sports Sdn Bhd is a leading retailer of premium sports and lifestyle apparel, footwear and accessories. With a strong presence in the Malaysian market, we pride ourselves on offering high-quality products and unparalleled customer service. Our company culture is built on the values of innovation, integrity and a commitment to the communities we serve.

About the role

This is a full-time Retail Sales Assistant position at Alantic Sports Sdn Bhd. As a Retail Sales Assistant, you will be responsible for providing excellent customer service and assisting customers with their purchases within a dynamic retail environment.

What you'll be doing

1. Greeting and welcoming customers in a friendly and professional manner
2. Assisting customers with product enquiries and making recommendations to match their needs
3. Handling cash and card transactions accurately and efficiently
4. Maintaining the store's visual merchandising and ensuring product displays are well-stocked and appealing
5. Providing input on inventory management and identifying opportunities to improve the customer experience
6. Adhering to company policies, procedures and safety guidelines
7. Contributing to a positive and collaborative team environment

1.      KEY Responsibility:

Customer Service Excellence

·        Deliver consistent top-notch customer service with welcoming greetings and engaging conversations

·        Build strong customer relationships and maintain loyalty through proactive follow-up on queries

·        Handle customer feedback and complaints with a positive, solution-oriented approach

Store Operations

·        Maintain high visual merchandising standards according to company guidelines

·        Ensure store cleanliness and appealing merchandise presentation

·        Operate POS systems with precision and accuracy

·        Support daily sales operations and inventory management

Inventory Management

· Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales,

· Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies.

· Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate.

· Prevent Stock Loss: Support security measures to minimize theft and protect inventory.

What we're looking for

1. Previous experience in a customer-facing retail or sales role, preferably in the sports or fashion industry
2. Excellent communication and interpersonal skills, with a genuine passion for providing exceptional customer service
3. Strong problem-solving abilities and the flexibility to adapt to changing demands
4. Keen attention to detail and the ability to multi-task effectively
5. A positive, energetic and team-oriented approach
6. Proficiency in both English and Bahasa Malaysia

What we offer

At Alantic Sports Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. As a Retail Sales Assistant, you can expect:

1. Competitive salary
2. Ongoing training and development opportunities
3. A collaborative and supportive team environment
4. Opportunities for career advancement within the company

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now.