Retail Sales Assistant - Permanent

About the role

We're looking for a passionate, people-first Sales Associate to join our retail team and bring the Papinelle experience to life on the shop floor. This role is for someone who genuinely loves connecting with customers — someone who listens, understands, and guides as well as sells. You'll be an ambassador for a brand that believes comfort and luxury should go hand in hand.

Key responsibilities

• Actively guide customers to the perfect products, using your styling expertise and in-depth product knowledge
• Deliver exceptional service that turns every interaction into a memorable experience
• Maintain a beautifully presented, welcoming, and organised store environment
• Assist with inventory management, product replenishment, and visual merchandising
• Achieve individual and team sales targets
• Collaborate with the wider retail team to support smooth store operations

About you

• Experience in customer-facing retail or fashion roles
• Strong fashion styling skills with a talent for closing sales
• Exceptional communication and interpersonal skills
• Passion for delivering world-class customer experiences
• Flexibility to work shifts, including weekends and public holidays
• Positive, enthusiastic, and team-focused attitude

Benefits

• A massive 60% discount on Papinelle products
• Ongoing training opportunities
• A dynamic, supportive, and collaborative team environment

About us

Luxury sleepwear shouldn't be an afterthought. At Papinelle, it's everything.

For over two decades, Papinelle has been Australia's home of luxury sleepwear — soft, considered, and made to be loved. From our Sydney roots, we've grown into a global name, stocked alongside icons like David Jones, Nordstrom, Saks and The Beverly Hills Hotel, without ever losing what makes us feel like family.

We back our people the way we back our fabrics — properly. Think a supportive, close-knit team, a workplace that actually feels good to walk into, and a generous staff discount on the softest sleepwear you'll ever own. If you want to work somewhere that feels as good as it looks, you've found it.

Pay: $33.00 – $48.19 per hour

Benefits:

• Employee discount

Work Location: In person