Retail Sales Associate

Brand: BEN LAI

Location: Southkey, 80150 Johor Bahru

KEY RESPONSIBILITIES

1. Customer Service & Sales

• Deliver exceptional customer service and create a positive shopping experience.
• Assist customers with product selection, styling advice, and purchase decisions.
• Achieve individual and store sales targets through excellent customer engagement.
• Promote products, campaigns, and membership programmes.

2. Store Operations

• Replenish merchandise and maintain product availability on the sales floor.
• Retrieve stock from the stockroom and support inventory replenishment.
• Maintain store cleanliness, organisation, and visual merchandising standards.
• Support cashiering, opening and closing duties, and stocktake activities.

3. Teamwork

• Work closely with team members to achieve store goals.
• Communicate effectively with supervisors and colleagues.
• Participate in training and continuously improve product knowledge and selling skills.

4. Other Duties

• Comply with company policies, SOPs, and operational standards.
• Perform other duties assigned by the Store Manager or Management.

REQUIREMENTS

• SPM, Diploma, or equivalent qualification.

• Fresh graduates and entry-level candidates are encouraged to apply.

• Retail or customer service experience is an advantage.

• Passion for fashion, retail, and customer service.

• Positive attitude with a willingness to learn.

• Good communication and interpersonal skills.

• A team player with a customer-focused mindset.

• Able to work in a fast-paced retail environment.

• Willing to work on rotating shifts, weekends, and public holidays.

OTHER DETAILS/ BENEFITS

• Structured career progression with promotion opportunities

• Comprehensive on-the-job training

• 5-day work week (Retail Hours, 45 hours per week)

• Monthly Sales Commission and Allowances.

• Birthday Leave

• Staff Purchase Discount

• Medical and staff welfare benefits

• Employee recognition and engagement programmes

• Opportunity to grow with an international fashion brand