Retail Sales Associate

Job Responsibilities

• Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities

• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs

• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store

• Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure

• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales

• Performs markdown and other promotional activities as needed

• Responsible for stock replenishment and adhering to visual brand standards

Qualifications:

• Excellent selling skills

• Ability to communicate effectively with customers and fellow employees

• Ability to receive feedback and take action when appropriate

• Ability to follow written and verbal instruction and meet deadlines on projects/tasks

• Flexibility and adaptable to change

• Knowledge of Lands’ End merchandise is strongly preferred

• Availability and flexibility to work varied hours to support the needs of the business

• Ability to stand for long periods of time

• Ability to lift boxes up to 40 lbs.

• Must have weekend availability as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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