Retail Sales Associate

About the role

Join the founding team of the first LiberNovo retail store in Malaysia, opening at Mid Valley Megamall this October. You will be the face of the brand - welcoming customers, guiding them through hands-on chair demos, and helping them experience a product they genuinely cannot try anywhere else. This store is built as an experience space, not a typical outlet. Customers sit, recline and feel the chair move with them in guided demos of around 20 minutes, and purchases are delivered from our warehouse to their door. Beyond the floor, you will help showcase the store online through livestreams and social content. Full training is provided, including sessions built with the brand's international HQ team - no ergonomics background needed.

Key responsibilities

• Welcome customers warmly and guide them through the demo experience zones
• Run engaging, consultative product demos - helping customers feel the difference rather than reciting specs
• Handle common questions and objections confidently, including online marketplace price comparisons
• Achieve store sales targets through proactive engagement and honest product recommendations
• Promote ongoing campaigns, bundles, opening promotions and the launch lucky draw
• Process transactions accurately on POS and arrange warehouse-to-home delivery orders for customers
• Capture customer contacts and WhatsApp opt-ins for follow-up, events and promotions
• Host regular livestream sessions (TikTok Live, Facebook/Instagram Live) to showcase products and close sales in-stream
• Keep demo units clean, charged, fully functional and demo-ready at all times
• Assist daily operations: opening/closing, merchandise restocking, displays, cleanliness and SOPs

About you

• Open to SPM holders and above - fresh graduates encouraged to apply
• Friendly, proactive and confident in communicating with customers
• Experience in sales, customer service or livestreaming is a bonus, not a requirement
• Comfortable being on camera and speaking live to an audience, or willing to learn
• Proficient in English and Bahasa Malaysia, Mandarin-or other dialects a strong advantage
• Able to work retail shifts, weekends and public holidays
• Willing to be based at Mid Valley Megamall; able to start by mid-September 2026

About us

Aonic is an end-to-end drone solutions company. We began by providing drone services and have since evolved into a comprehensive solutions provider - creating our own drones, supplying major brands like DJI, and expanding into smart lifestyle products. With expertise across B2B and B2C segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy and lifestyle. Our Lifestyle vertical is the authorised distributor of LiberNovo, the world's first dynamic ergonomic chair - a motorised ergonomic chair that moves with your spine.