Retail Sales Associate

We are looking for a reliable, professional, customer-focused UPS Store Associate / Customer Service Representative to join our team at The UPS Store.

Previous in-store experience at The UPS Store is strongly preferred. Candidates who have previously worked at a UPS Store and are already familiar with UPS Store procedures, POS systems, shipping software, packing, printing, mailbox services, Amazon returns, UPS shipping, and customer service are highly encouraged to apply.

This position is ideal for someone who has The UPS Store experience, understands the fast-paced retail shipping environment, and can confidently assist customers with shipping, packing, printing, copying, faxing, scanning, mailbox services, returns, and other business services.

Key Responsibilities

• Provide excellent customer service to every customer
• Operate The UPS Store POS/register and computer systems
• Process UPS domestic and international shipments
• Assist customers with UPS shipping, FedEx shipping, USPS shipping, and other carrier services
• Package and properly prepare boxes, packages, fragile items, artwork, electronics, and other shipments
• Perform professional packing and shipping services
• Measure, weigh, label, and process packages
• Prepare shipping labels, commercial invoices, customs documentation, and international shipping paperwork
• Process Amazon returns and other online retailer returns
• Assist with Amazon Hub/return services when applicable
• Manage and assist customers with private mailbox services and mailbox rentals
• Receive, organize, and distribute customer packages and mail
• Process mail forwarding and mailbox-related services
• Provide printing, copying, scanning, faxing, laminating, binding, shredding, and document services
• Operate commercial printers, copiers, scanners, fax machines, and other office equipment
• Assist customers with document printing, business cards, flyers, brochures, signs, posters, labels, and other print projects
• Answer phones and respond to customer questions professionally
• Handle customer transactions, payments, refunds, and receipts
• Maintain accurate cash drawer and register procedures
• Keep the store clean, organized, stocked, and professional
• Stock shipping supplies, boxes, packaging materials, and retail merchandise
• Maintain proper organization of customer packages and shipments
• Follow all UPS, The UPS Store, shipping, safety, security, and company procedures
• Assist with opening and closing the store
• Perform daily cleaning and general store maintenance
• Resolve customer concerns and provide solutions in a professional manner
• Promote additional The UPS Store products and services
• Meet customer service and store performance expectations
• Work effectively in a fast-paced retail, shipping, printing, and business services environment

Preferred Experience

Strong preference will be given to candidates with previous experience working inside a The UPS Store location.

Ideal candidates may have experience as:

• The UPS Store Associate
• UPS Store Customer Service Representative
• UPS Store Sales Associate
• UPS Store Clerk
• UPS Store Team Member
• Shipping Associate
• Shipping Clerk
• Packing Associate
• Retail Customer Service Representative
• Print & Copy Associate
• Mailbox Services Associate
• Shipping & Receiving Clerk
• Office Services Associate

Experience with The UPS Store franchise environment is highly preferred.

Skills & Qualifications

• Previous The UPS Store experience preferred
• Previous shipping, packing, retail, printing, or customer service experience
• Knowledge of UPS shipping procedures
• Knowledge of domestic and international shipping
• Experience with packing and packaging
• Experience with POS systems and cash registers
• Strong computer skills
• Excellent customer service skills
• Strong communication skills
• Professional appearance and positive attitude
• Reliable and dependable
• Detail-oriented and organized
• Ability to multitask
• Ability to work independently and as part of a team
• Ability to lift and move packages up to approximately 50 lbs.
• Ability to stand for extended periods
• Ability to work in a busy retail environment
• Strong problem-solving skills
• Ability to learn and follow company procedures
• Sales-oriented and comfortable recommending additional services
• Punctual and dependable attendance

Experience With Any of the Following Is a Plus

The UPS Store UPS FedEx USPS DHL Amazon Returns Amazon Hub Shipping Packing Packaging Freight Mailbox Services Private Mailboxes Printing Copying Scanning Faxing Laminating Binding Shredding Business Printing Graphic Design Signs Banners Retail Sales POS Cash Handling Customer Service Office Services Document Services Shipping Software Commercial Printing International Shipping Customs Forms Retail Operations

What We Are Looking For

We want someone who can walk into a UPS Store environment and immediately understand how the store operates.

If you have previously worked at The UPS Store and know how to handle UPS shipments, Amazon returns, packing, printing, mailbox customers, POS transactions, customer service, and daily store operations, you are exactly the type of candidate we are looking for.

Previous The UPS Store experience is a major advantage and may be prioritized during the hiring process.

Apply Today

Please submit your resume and include any previous The UPS Store, UPS, FedEx, USPS, shipping, packing, printing, retail, or customer service experience.

We are looking for dependable individuals who are interested in becoming a valuable long-term member of our team.

Pay: $14.00 - $25.00 per hour

Work Location: In person