Retail Sales Associate

• Role : Retail Sales Associate
• Location : Broadview, Illinois, United States
• Job Type : Full-time
• Payout : Competitive, based on experience

Role Overview:

The Retail Sales Associate helps customers navigate their home furnishings shopping experience by understanding their needs, introducing relevant styles and products, and supporting their purchase decisions. The role combines customer engagement and sales with sales order processing, credit and financing assistance, cash handling, inventory support, loss prevention, and store operations.

Key Responsibilities:

• Provide an outstanding service experience for every customer and guest while creating a welcoming and professional in-store environment.

• Maintain a visible and professional presence at the front desk, engage with guests, and represent established brand standards through courteous and respectful interactions.

• Guide customers through home furnishings selections, styles, and room solutions based on their needs and preferences.

• Process sales orders accurately and efficiently while following established cash-handling protocols.

• Assist customers with credit applications and financing matters as required.

• Maintain thorough and accurate documentation of sales transactions.

• Address customer concerns independently whenever possible.

• Assist with store opening and closing activities, including cash reconciliation and completion of daily checklists.

• Support inventory management and loss-prevention procedures, including participation in biannual inventory checks.

• Meet and exceed sales goals while aligning performance with established KPIs and performance standards.

• Complete additional tasks and responsibilities as assigned by management.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• Ability to lift, tug, and pull up to 25 lbs, with or without reasonable accommodation where applicable.

• High school diploma or equivalent preferred.

• One year of customer service and/or sales experience preferred.

• Outgoing, friendly, and approachable communication style with the ability to interact effectively with customers.

• Ability to communicate information clearly and effectively to encourage customer action.

• Ability to develop and share fresh ideas that support customer engagement and sales activities.

• Ability to communicate information in a motivating manner that prompts action.

• Ability to work effectively in an environment focused on exceptional service and customer satisfaction.

• Ability to work flexible hours, including weekends and holidays.

• Reliable attendance and ability to meet scheduled work commitments.

More About the Opportunity:

This position is centered on customer-facing home furnishings sales, with responsibility for guiding customers from product and style discovery through sales transactions. In addition to sales activities, the role supports credit and financing processes, customer issue resolution, cash reconciliation, store opening and closing, inventory checks, loss prevention, and daily retail operations.

Benefits :

• Extended health, dental, and vision benefits.

• Employee discount of 10%–30%.

• Life and disability insurance.

• Flexible Spending Account (FSA).

• 401(k) plan.

Equal Opportunity Employer:

We provide equal employment opportunities to qualified applicants and employees. Employment decisions are based on individual skills, qualifications, merit, and legitimate business requirements, in accordance with applicable laws.

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