Retail Sales Associate

• Role : Retail Sales Associate
• Location : West Jordan, Utah, United States
• Job Type: Full-time
• Payout : Competitive, based on experience

Role Overview:

The Retail Sales Associate helps customers navigate their home furnishings shopping experience by understanding their needs, introducing suitable styles and products, and supporting them through the purchase process. This role combines customer engagement, consultative selling, sales order processing, financing assistance, and essential store operations.

Key Responsibilities:

• Deliver an outstanding customer experience by engaging customers in a welcoming, professional, cordial, and respectful manner.

• Maintain a visible and professional presence at the front desk while supporting a positive in-store environment.

• Guide customers in discovering home furnishings and styles that reflect their preferences and lifestyle.

• Provide product information and furnishing ideas that build customer interest and support purchasing decisions.

• Accurately and efficiently process sales orders while following established cash-handling procedures.

• Assist customers with credit applications and financing-related matters as required.

• Maintain complete and accurate documentation of sales transactions.

• Address customer concerns independently whenever possible and support appropriate resolution.

• Assist with store opening and closing activities, including cash reconciliation and completion of daily checklists.

• Support inventory management and loss-prevention procedures, including participation in biannual inventory checks.

• Meet or exceed sales goals while aligning performance with established KPIs and standards.

• Develop and share fresh ideas that support customer engagement and the sales experience.

• Complete additional duties and responsibilities as assigned by management.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• Ability to lift, tug, and pull up to 25 lbs, with or without reasonable accommodation where applicable.

• High school diploma or equivalent preferred.

• One year of customer service and/or sales experience preferred.

• Outgoing, friendly, approachable, and comfortable interacting with customers.

• Strong communication skills with the ability to present information in a clear and motivating manner.

• Ability to communicate in a way that encourages customer engagement and action.

• Creative mindset with an interest in developing and sharing fresh ideas.

• Strong customer-service orientation and commitment to customer satisfaction.

• Ability to work flexible hours, including weekends and holidays.

• Reliable attendance and ability to meet scheduled work commitments.

More About the Opportunity:

This position is centered on customer-facing home furnishings sales and relationship building. Along with helping customers identify products and styles, the role supports financing, sales documentation, cash reconciliation, inventory activities, loss prevention, and store opening and closing procedures.

Benefits:

• Extended health, dental, and vision benefits.

• Employee discount of 10%–30%.

• Life and disability insurance.

• Flexible Spending Account (FSA).

• 401(k) plan.

Equal Opportunity Employer:

We provide equal employment opportunities to qualified applicants and employees. Employment decisions are based on individual skills, qualifications, merit, and legitimate business requirements, in accordance with applicable laws.

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