Retail Sales Associate

Full-Time Jewellery Sales Associate

Austen Jewellers — Okotoks, Alberta

Position: Sales Associate - Permanent, full-time
Pay: $18.00–$25.00 per hour
Schedule: 9:00am-6:00pm Monday-Friday plus every other Saturday
Experience: Three-Years of direct customer sales experience: retail, hospitality, auto, etc
Jewellery experience: An asset, but not required
Work location: In person

Important Requirements

Applicants must:

• Be available to work Full -Time 9-6pm Monday-Friday plus every other Saturday (Some Flexibility 6-Week Advances Schedule)
• Have strong customer service and communication skills
• Be able to stand and remain active throughout the workday
• Be dependable, trustworthy, and attentive to detail
• Be comfortable learning detailed technical and product information
• Be comfortable handling small items and valuable merchandise
• Provide a satisfactory criminal record check if selected for the position

About the Position

For 36 years, Austen Jewellers has proudly served Okotoks and the surrounding Foothills. As a family-owned and operated business, we help customers celebrate life’s most meaningful moments through exceptional service, knowledgeable guidance, and beautiful jewellery.

We are looking for a friendly, professional, and motivated Sales Associate to join our showroom team. The right person will genuinely enjoy working with people, building lasting relationships, and continuously learning.

Jewellery experience is not required. We provide comprehensive training in diamonds, gemstones, precious metals, watches, jewellery care, repairs, custom design, and customer service.

Responsibilities

• Welcome customers and understand their needs, preferences, and budget
• Recommend and explain jewellery, watches, repairs, and other services
• Build customer relationships before, during, and after each sale
• Receive and accurately document jewellery and watch repairs
• Learn basic service procedures, including watch battery replacement
• Assist customers in beginning the custom-design process
• Maintain accurate customer information in our point-of-sale system
• Assist with inventory, merchandising, and showroom presentation
• Follow all security procedures

What We Offer

• $18.00–$25.00 per hour, based on relevant experience, skills, and product knowledge
• Comprehensive jewellery education and hands-on training
• A positive, supportive, and team-oriented workplace
• Work schedules provided in advance
• Opportunities for professional growth
• Employee store discount
• On-site parking

How to Apply

Please submit your résumé and a brief cover letter, in your cover letter please tell us:

• Why you believe jewelry sales is a fit for you? (1-2 reasons)
• Prior sales related experience?
• What three things you believe creates an exceptional customer experience?
• Any known concerns/conflicts/exemptions you have related to the position as listed?
• Asking Salary?

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $18.00-$25.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Experience:

• retail sales: 3 years (required)

Work Location: In person