Retail Sales Associate

Job Title: Retail Sales Associate

Employment Type:

Compensation:

Location:

Work Environment:

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions

Schedule:

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You’ll Make:

As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets by engaging guests with product knowledge, maintaining visual merchandising, inventory, and cleanliness standards, processing transactions accurately, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in retail sales, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your retail area.

Great Wolf Values

We Are One Pack – Support your team and create a welcoming environment

We Improve Everyday – Stay curious and look for ways to make each shift better

We Get It Done with Care – Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

Greet and engage guests while maintaining professional presentation
Provide product knowledge and support purchasing decisions with enthusiasm
Respond promptly to guest inquiries and escalate issues to leadership
Utilize upselling techniques during all guest transactions

Safety

Follow all safety guidelines, company procedures, and asset protection protocols
Participate in required safety and emergency training
Report any incidents or hazards to leadership
Maintain organized, clean work areas that comply with health and safety standards

Operations

Execute daily retail tasks including stocking, POS transactions, merchandising, communication to leaders, opening/closing procedures with accuracy and maintain cleanliness to uphold brand standards
Promote and sell products, services, and promotions to support sales goals and key performance metrics
Perform additional tasks as assigned to support overall resort operations

Basic Qualifications & Skills

Must be at least 16 years of age or older
Some High School education or equivalent
Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic

Physical Requirements

Ability to lift up to 30 lbs.
Able to sit and/or stand for long periods of time
Able to bend, stretch, and twist
Ability to work in a loud environment with flashing lights
Comfortable working in various weather conditions

Kickstart Your Career

Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack .

Total Rewards & Benefits

Full-Time Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family

Position Closed Date:

How to Apply

Click “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website.

After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event.

EEO

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.