Retail Sales Associate

The Retail Sales Associate is the person a customer meets, hears, and remembers at the Experience Centre. This role is not simply a retail sales position. It is something more specific: the steward of an experience — the physical environment, the acoustic quality, and customer journey:

Key Responsibilities:

1) Customer Welcome & Journey Facilitation:

• Conduct an orientation of the Experience Centre: introduce the listening rooms, the product display zones, and the use-case stories before any product recommendation
• Guide every customer to a natural next step — a live demonstration, a Design Session booking, a product purchase, or a follow-up appointment. No customer should leave without a clear and logged next action

2) Experience Centre Standards & Environment:

• Monitor and maintain the physical presentation of the store: product placement, brand signage, lighting quality, seating arrangement, and display surfaces.
• Maintain demo readiness throughout all opening hours.
• Report store maintenance requirements — physical repairs, electrical issues, AV calibration drift — through the correct channel

3) Sales Process & Transaction Discipline:

• Process product purchases accurately. No informal pricing, no undocumented transactions.
• Register all product sales
• Confirm payment before any product is released. No exceptions to the payment-first standard.

4) After-Sales & Relationship Building:

• Follow up with every customer within 48 hours of purchase to confirm they are satisfied with the experience. This is not a scripted check-in — it is a genuine service call.
• Help customers with post-purchase setup queries
• Build a returning customer base through consistent follow-up, genuine care, and relevant communications (new products, campaign promotions) aligned with the brand voice

Requirements:

• Bachelor’s degree in Engineering, the Sciences, or a related discipline
• Minimum 3 –5 years of experience in a customer-facing role where the quality of the experience — not just the transaction — was the measure of success. Examples: premium retail, hospitality (hotel concierge, restaurant front-of-house), lifestyle brand showroom, technology showroom.
• Experience operating in a demo or showroom environment where you were required to explain and demonstrate a product or experience, not just sell it.

Interested and qualified candidates should send their resume using the job title as subject of the mail

Email: [email protected]

Pay: ₦300,000.00 per month

Work Location: In person