Retail Sales

Title: Retail Team Member

Reports to: Retail Store Manager

Location: Harbor Springs and Charlevoix Ship Stores

Purpose: To provide customer service, cashier, and transient dockage services to enhance the customer boating experience.

Responsibilities Follow direction and complete appropriate checklists for opening and closing the day

Answer and route calls correctly and with a customer service focus

Be the first to welcome customers to the store and answer inquiries

Actively seek out customers in ship store and offer service

Maintain high standards of customer service with customers and co-workers

Assess customer needs and wants while providing assistance and information on product features

Deep product knowledge and ability to answer questions or find the answers quickly

Keep the store floor clean, stocked, and organized

Process point of sale (POS) purchases

Learn receiving and transfer processes and perform correctly

Handle returns of merchandise

Comply with inventory control procedures

Present a professional appearance at all times in compliance with the Personal Appearance policy

Answer VHF radio calls

Process transient dockage reservations

Assist in tying up boats upon arrival to dock

Keep docks and pedestals clean and organized

Assist in keeping showroom clean and organized

Show initiative to assist where needed

Be innovative and suggest ways to improve sales

Contribute to the overall success and appearance of the Ship Store and Marina

Other duties as assigned

Qualifications And Requirements Previous work experience in customer service and handling cash, preferable

Ability to count cash back to customers without a machine

Demonstrated ability to communicate and interact positively with people

A friendly and energetic personality with a customer service focus

Willingness to learn and be an active team member

Ability to climb ladders and stairs, to lift up to 30 pounds occasionally, and to get on/off boats of varying sizes

Ability and willingness to work six days a week seasonally