Retail Sales Coordinator

About the role

The Retail Sales Coordinator is responsible for managing, processing, and overseeing all small-scale, non-bulk product transactions, including employee sales, tingi (retail/small pack) orders, and dispatching marketing samples. This role acts as the primary link between the commercial team, plant warehouse, and internal/external buyers to ensure accurate order processing, strict inventory accounting, and smooth fulfillment of non-standard orders.

Key responsibilities

• Receive, encode, and process daily transactions for employee sales, tingi retail orders, and marketing sample requests from the commercial team
• Coordinate directly with the Warehouse and Production team to ensure the timely pulling, packing, and dispatch of sample requests for prospective clients, trade shows, and consumer testing
• Track local floor inventory assigned for samples and retail sales; coordinate with the Warehouse Encoder and PPIC to ensure all stock movements, sample allocations, and wastage are accurately recorded in the system
• Monitor the dispatch, issuance, or pickup status of retail and samples, serving as the main point of contact for internal employees, field sales reps, and walk-in buyers
• Maintain accurate transaction logs, summary reports of employee purchases, and marketing sample issuance records for monthly audits and management review
• Work closely with QA to ensure marketing samples meet product standards and packaging specs and collaborate with Logistics for external sample deliveries

About you

• Bachelor's Degree in Business Administration, Marketing, Office Management, Supply Chain, or a related field
• Experience in sales support, retail coordination, cash handling, or customer service, preferably within a food manufacturing or FMCG setup
• Basic knowledge of inventory tracking, order processing, and cash reconciliation procedures
• Proficient in MS Office applications, particularly Excel, Word, and POS/ERP system entry
• Responsible, honest, and highly trustworthy in handling cash and inventory assets
• Excellent organizational skills, keen attention to detail, and ability to handle multiple small-order transactions under pressure
• Strong communication and interpersonal skills to interact effectively with employees, sales teams, and plant staff