RETAIL SALES EXECUTIVE

About the role

We are seeking an enthusiastic and customer-focused Retail Sales Executive to join our team at KARE Malaysia in Bangsar, Kuala Lumpur. This is a full-time position that offers an exciting opportunity to be at the forefront of our retail operations. As a Retail Sales Executive specializing in furniture, you will be responsible for establishing contact and developing relationship with potential clients, recommending solutions and generating new business opportunities, delivering exceptional customer service whilst driving sales performance and representing our brand with professionalism and passion. This role is integral to creating a positive shopping experience and achieving our retail objectives.

What you'll be doing

• Greet customers warmly and provide expert product knowledge to assist with purchase decisions
• Actively engage with customers to identify their needs and recommend suitable products
• Strong negotiating and selling skills
• Build and maintain good relationships with customers
• Prepare quotations and sales orders
• Process transactions efficiently and accurately at the point of sale
• Maintain a clean, organized and visually appealing retail environment
• Meet and exceed individual and team sales targets
• Handle customer enquiries and complaints professionally, ensuring resolution and satisfaction
• Assist with stock management, inventory checks and product replenishment
• Promote special offers, loyalty programs and new products to customers
• Collaborate effectively with team members to ensure smooth daily operations
• Adhere to company policies, procedures and visual merchandising standards
• Follow up with leads from Facebook, WhatsApp, TikTok, Rednote (XiaoHongShu), and website inquiries
• Coordinate with the delivery and customer service team to ensure smooth order fulfilment
• Ensure product display and the general appearance of the showroom meets company specification and standards
• Participate in showroom events, roadshows, and promotional activities when required
• Achieve monthly sales targets and KPIs

What we're looking for

• Proven experience working in a retail sales environment or customer service role, preferably in the furniture or home goods sector
• Strong knowledge of furniture products and market trends
• Strong communication and interpersonal skills with a genuine passion for customer service to handle various complaints and issues
• Excellent sales ability with the drive to achieve targets
• Reliable, punctual and able to work flexibly, including weekends and public holidays as required
• Positive attitude, professional demeanour and ability to work well under pressure
• Results and service oriented with proactive attitude
• Basic numeracy skills and proficiency with point of sale systems
• Ability to multitask and manage time effectively in a fast-paced environment
• A neat appearance and willingness to maintain high standards of personal presentation
• Preferably, experience with retail systems and familiarity with the consumer products sector
• Able to work well as team but also be able to deliver and work independently
• Proficient in written and spoken in English, Bahasa Malay and Mandarin to effectively communicate with especially Mandarin-speaking clients. Ability to communicate local dialects with all levels of stakeholders internally/externally would be an added advantage
• Possess basic computer literate, eg. Microsoft Office Applications & Social Media

What we offer

At KARE Malaysia, we are committed to supporting the growth and wellbeing of our employees. We provide competitive remuneration packages, commission opportunities, incentives up to MYR8,000.00 and performance bonuses to reward your hard work and dedication. We offer a supportive work environment where teamwork is valued, and your contributions are recognised. Our staff benefits include employee discounts on our products, access to professional development opportunities and a positive workplace culture that encourages your career progression. We believe in investing in our people and creating an atmosphere where you can thrive and achieve your career goals.

About us

KARE Malaysia is a dynamic and growing premium furniture retail products company committed to delivering quality products and exceptional customer experiences. With our presence in key locations including Bangsar, Kuala Lumpur, we are dedicated to building a loyal customer base through outstanding service and innovative retail solutions. Our company culture is built on integrity, customer focus and teamwork. We strive to be a leading force in the retail sector, and we achieve this through the dedication and enthusiasm of our talented team members who share our vision and values.

Ready to elevate your retail career? If you have the passion and drive to excel as our next Retail Sales Executive, KARE Malaysia is the perfect place for you to thrive. Join us and become part of our exciting growth journey!

How to Apply:

Send your detailed resume and a brief cover letter highlighting your retail experience to [email protected] (or apply via Jobstreet). Please ensure your application includes your qualifications, career history, expected salary, contact information, and a recent passport-sized photo (n.r.).

All applications will be treated in the strictest of confidence and only shortlisted candidates will be notified.