Retail Security Guard

Role Overview

As a Retail Security Guard with Paladin Security Group, you serve as a reassuring, protective presence in dynamic retail environments across Saskatoon. This role exists to keep staff, shoppers, and site visitors safe while delivering exceptional customer service. If you are observant, calm under pressure, and enjoy helping people while staying active, this position offers a clear pathway into a stable and growing security career.

Compensation and Benefits

Pay Rate: $17.00 – $23.50 per hour

At Paladin Security Group, we invest in our team members. Full-time employees receive access to comprehensive support and benefits, including:

• Medical, Dental, and Life Insurance coverage
• Paid vacation time
• Industry-leading training and development programs
• Clear pathways for internal promotion and career advancement

What Success Looks Like

Success in this role means balancing proactive security vigilance with warm, approachable customer service. You will act as the primary point of contact for safety, handling everything from routine patrols to unexpected emergency situations with composure and care.

Day-to-Day Responsibilities:

• Deliver high-quality customer service to shoppers, retail staff, and site visitors.
• Conduct regular, proactive foot patrols throughout the property, including navigating stairwells and covering significant walking distances (up to 20–30 km per shift).
• Monitor visitors, alarm systems, and security camera feeds in accordance with site policies.
• Use two-way radios and software applications to communicate site activities and log reports.
• De-escalate dynamic or tense situations using clear, calm communication.
• Exercise crowd control and address trespassers or policy breaches in a firm, professional manner.
• Respond promptly to security alarms and medical calls, providing basic first aid when required.
• Liaise with emergency services, including police, fire, and paramedic personnel.
• Write clear, detailed, and objective daily activity, incident, and liability reports.

Long-Term Impact:

Over time, you will build strong relationships with retail partners and community members, establishing a safe and welcoming environment. As you master site procedures, you will have opportunities to develop your leadership skills and advance your career within Paladin's broad organization.

What You Bring

Must-Have Qualifications:

• Legal authorization to work in Canada.
• Physical stamina to walk 20 to 30 kilometers and climb stairs regularly throughout your shift.
• Flexibility to work a variety of shifts, including days, evenings, nights, and weekends.
• Strong verbal and written English communication skills.
• Proven ability to stay composed and make quick, sound decisions during high-stress or emergency situations with minimal supervision.

Nice-to-Have Skills:

• Valid Saskatchewan Security Guard License (or willingness to complete required training).
• Valid First Aid and CPR certification.
• Prior experience in retail security, customer service, hospitality, or public-facing roles.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Join Our Team?

If you are looking for a meaningful role where your presence makes a daily difference, we would love to hear from you. Please submit your application, and our hiring team will reach out to qualified candidates.