Retail Security Officers

Brief Description About the Role Securecorp is currently seeking motivated, professional, and customer-focused Security Officers to join our retail security team in Bankstown. We have opportunities available on a Full Time, Part Time, and Casual basis.

As a Retail Security Officer, you will play a key role in creating a safe and welcoming environment for customers, retailers, and staff. This position combines a strong security presence with exceptional customer service, ensuring a positive shopping experience while protecting people, property, and assets.

Benefits

• Flexible Full Time, Part Time and Casual rosters to support work-life balance
• Competitive award-based pay rates, including penalties, loadings and superannuation
• Ongoing training and professional development
• Career progression opportunities across multiple sites and contracts
• Exposure to a variety of retail security environments
• Refer a Friend Bonus – $100 per successful referral
• Employee Assistance Program (EAP) and wellbeing support
• Employee recognition and reward programs
• Opportunities for additional shifts and overtime where available

Key Responsibilities

• Conduct high-visibility foot patrols throughout the retail centre both internally and externally
• Monitor CCTV and respond to incidents, alarms, and emergencies
• Provide a professional security presence and exceptional customer service
• Monitor access control and enforce site policies and procedures
• Respond to customer enquiries and provide directions or assistance as required
• Liaise with centre management, retailers, emergency services, and contractors
• Complete accurate incident reports and daily activity logs
• Identify and report hazards, suspicious behaviour, and security risks
• Assist in emergency evacuations and incident management when required

Skills & Experience

• Current NSW Security Licence
• Current First Aid and CPR Certificate
• Previous retail security experience is highly regarded but not essential
• Excellent communication and interpersonal skills
• Strong conflict resolution and problem-solving abilities
• Professional presentation and customer-focused approach
• Ability to remain calm under pressure and respond effectively to incidents
• Reliable, punctual, and flexible to work rotating rosters, including weekends and public holidays
• Ability to work independently and as part of a team

About Securecorp Securecorp is one of Australia's leading providers of integrated security, cleaning, electronics, and monitoring services, with more than 30 years of industry experience.

We are committed to protecting people, property, and reputations through exceptional service, innovation, and highly trained personnel. Our people are at the heart of our success, which is why we invest in ongoing training, career development, and creating a workplace culture built on safety, inclusion, integrity, and professionalism.

Securecorp is a Master Licence holder ( #3318865 ) and an Equal Opportunity Employer.