Sigma Allied Services
Retail - Senior Manager/Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
24 August 2026
What they need
Job Title - Retail Service Reinvention - Senior Manager
Management Level: L06 - Senior Manager
Reporting to _ Customer Service MD - Managing Director
Location: Bangalore, Gurgaon, Mumbai (India; global remit)
Experience: 12+ Years (L06)
Must have skills: Retail Service Reinvention / Customer Service Strategy & Transformation; a blend of industry and consulting experience with deep understanding of the end-to-end retail value chain and how it drives service demand, volume and exceptions; experience shaping AI-native / agentic service operating models.
Role
- Roles and responsibilities
- Service Strategy & Advisory
- Experience Design
- Operating Model & Process Transformation
- Technology & AI Transformation
- Human + Agentic Operations
- Enterprise Transformation Delivery
- Practice Building
- Professional & Technical Skills
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
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