Commy Corporation Co., Ltd.
Retail Service Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bangkok, Thailand
Work mode:
Onsite
Published on:
13 August 2026
What they need
- Sales Management
- Plan and drive sales performance to meet established KPIs and targets.
- Analyze sales data, report results, and adjust strategies accordingly.
- Coordinate with relevant teams to plan promotions and sales-boosting activities.
- Manage inventory (stock) to ensure adequate supply while preventing overstocking.
- Plan branch expansion—including both standalone stores and "shop-in-shop" (partner-hosted) locations—in alignment with company policy.
- Determine and evaluate branch-level P&L, balancing revenue and expenses to ensure profitability.
- Analyze sales data and adapt sales strategies to better suit specific customer segments.
- People Management
Train and develop front-line staff to meet company SOP standards, including their image.
Schedule staff work shifts to suit the customer volume in each branch.
Regularly evaluate performance and provide coaching and guidance, as well as foster a growth mindset in employees.
Create motivation and a positive work environment, and build teamwork.
Coordinate the control of inventory withdrawals, returns, and monitor employee performance, including discipline and financial integrity.
- Service Management
Control customer service standards (Technician Service Standard).
Solve problems and manage complaints (Complaint Handling).
Create a good customer experience (Customer Experience).
Control and reduce the risk of service errors. The customer's machine is damaged.
Take care of the storefront's appearance and neatness.
Plan work. of the technician in accordance with the SOP set by the company.
Develop modern tools and create maximum service income.
- Store Operations
Oversee store orderliness, cleanliness, and merchandise arrangement (Visual Merchandising)
Control costs and monitor income and expenses
Verify the accuracy of cash and financial documents
Adhere to company policies and safety standards
Plan branch operations to ensure consistency and adherence to standardized SOPs
Develop and source suitable POS systems
- Business Strategy and Development
Analyze the market and competitors
Propose ways to improve the store or services
Plan for expanding the customer base and building relationships with loyal customers
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