Retail Shift Supervisor

Retail Operations Lead

Make a Difference Every Day! New Location with lots of growth potential!

At Hand of Hope, our thrift store is more than a retail business—it funds programs that support children, families, and individuals throughout our community.

We're looking for a dependable, mission-driven Retail Operations Lead to help lead daily store operations, support staff, and create an exceptional experience for every customer. If you enjoy serving others, leading by example, and working in a Christ-centered environment, we'd love to meet you.

Responsibilities

• Lead and encourage team members throughout each shift.
• Communicate daily priorities and support staff.
• Assist with opening and closing procedures.
• Maintain an organized, clean, and welcoming store.
• Support merchandising, pricing, stocking, and donation processing.
• Deliver exceptional customer service and resolve routine concerns.
• Operate the POS system and assist with cash handling.
• Communicate operational needs and opportunities to leadership.

Qualifications

• Previous retail and leadership experience preferred.
• Strong communication and organizational skills.
• Positive attitude and servant's heart.
• Ability to thrive in a fast-paced environment.
• Basic computer and POS experience preferred.
• A gift for visual merchandising, retail displays, or interior design is a strong plus.

Why Hand of Hope?

At Hand of Hope, you're not just working retail—you are helping provide hope to families across our community. Every sale supports programs that invest in children, strengthen families, and meet real needs.

We're Looking for Someone Who Will:

• Lead with humility and integrity.
• Encourage and support others.
• Provide excellent customer service.
• Embrace our mission of serving others through Christ's love.
• Help create a welcoming, positive environment for customers, volunteers, and staff.

Join a team where your work has purpose and your leadership makes a difference.

Pay: $15.00 - $17.00 per hour

Application Question(s):

• Why is this position a good fit for you?
• What are your hours of availability? Desired Hours?

Experience:

• Supervising: 1 year (Preferred)

Work Location: In person