Retail Shift Supervisor

Pay: £14.50 per hour

Job description:

SHIFT SUPERVISOR

Mission:

We are looking for Shift Supervisor who supports the Store Manager (SM) and Assistant Store Manager (ASM) in the day-to-day running of the store, ensuring excellent customer experience, operational excellence, and achievement of commercial targets.

Our Retail channel is dynamic and fast-growing, representing a great opportunity for those looking to grow in retail sales.

Key Responsibilities:

· Being responsible for supervising the team during assigned shifts, driving performance, and fostering a culture of service excellence and continuous development.

· Participate in in-store sales activities following the Venchi Service Model

· Provide attentive and professional customer service

· Prepare and serve gelato and chocolate products according to quality standards

· Handle cash operations and payments

· Support store organization, stock, and inventory

· Help maintain order, cleanliness, and a positive work environment

Ideal Candidate:

Mandatory Requirements:

· Previous experience (even short) as sales assistant, retail associate, or customer service

· Availability to work shifts, including weekends and evening/night shifts (start at 4:00 AM)

· High school diploma or equivalent

· Fluent in English

Preferred Requirements:

· Experience in retail (gelato shop, café, or chocolate shop is a plus)

· Knowledge of cash operations

· Familiarity with IT tools for stock management and reporting

Who We Are:

Founded in 1878, Venchi is a leading international brand in the world of premium chocolate and gelato. With over 145 years of history, we combine Italian tradition, craftsmanship, and innovation to create authentic moments of joy.

We are present with more than 180 boutiques in over 70 countries, supported by a passionate international team.

Why Join Venchi:

· Competitive salary with a monthly bonus

· Friendly and collaborative environment focused on growth

· Continuous training on product and customer service

· International development opportunities

· Exclusive benefits: discounts, gelato and coffee during shifts

· A culture that values diversity, inclusion, and teamwork

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Sick pay
• Store discount
• Tips

Experience:

• Hospitality: 1 year (preferred)
• Management 1 year

Work Location: In person

Benefits:

• Discounted or free food
• Employee discount
• Pay rise
• Referral programme
• Sick pay
• Store discount
• Tips
• Monthly incentive based on achieved targets

Work Location: In person

#JoinUsVenchi

Pay: £14.50 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Pay rise
• Referral programme
• Sick pay
• Store discount

Application question(s):

• Are you able to do late shifts finishing at 11:45 pm?

Experience:

• management : 1 year (preferred)

Work Location: In person