Retail Shop Management Trainee

Responsibilities:

• Store Operations: Assist in managing daily store operations to ensure that sales, service, display, and administrative work comply with brand standards.
• Team Leadership: Lead the sales team to achieve monthly and annual store sales targets; supervise and improve individual and team sales performance.
• Personnel Management: Responsible for staff scheduling, attendance tracking, workload distribution, and onboarding training for new employees; assist the Store Manager in performance evaluations.
• Customer Relations: Handle VIP/high-end customer receptions, complaints, and emergencies to enhance customer satisfaction and brand reputation.
• Inventory Control: Supervise store inventory management, including stocktaking, goods receipt and inspection, stock transfers, and slow-moving item analysis to ensure physical stock matches system records.
• Visual Merchandising: Strictly execute the brand's display and visual merchandising standards; regularly inspect and maintain the store's image.
• Market Intelligence: Collect market and competitor information; assist the Store Manager in formulating promotional and customer event strategies.
• Legal Compliance: Ensure store operations comply with relevant Hong Kong laws and regulations, including the Trade Descriptions Ordinance, employment rights, and fire safety requirements.

Requirements:

• Experience: Experience in high-end watches, jewelry, or the luxury fashion industry is preferred; familiarity with luxury watch brands is a plus.
• Languages: Fluent in Cantonese, Mandarin, and English.
• Fresh Graduates: Fresh graduates are welcome to apply.