Retail Specialist

Company Description

Freedom Mobile was founded to provide freedom from data overages and affordable wireless services with flat monthly fees. At Cellular Warehouse an authorized dealer of Freedom Mobile, we challenge the status quo and foster a culture of change, diversity, creativity, and collaboration. We aim to provide Canadians with the wireless freedom they deserve. If you thrive on making things better and embrace an innovative workplace, we'd love to hear from you.

• Greet and assist customers in a friendly and professional manner.
• Understand and explain mobile phone devices, features, and accessories.
• Recommend suitable wireless plans (e.g., prepaid, postpaid, data plans, family plans) based on customer needs.
• Stay up to date on promotions, pricing, and product knowledge.
• Process transactions using POS systems, including activations, upgrades, and bill payments.
• Troubleshoot basic customer service and technical issues.
• Maintain a clean, organized, and visually appealing sales floor.
• Meet or exceed individual and store sales targets.
• Participate in ongoing training and development sessions.
• Handle customer inquiries, complaints, and concerns with a positive attitude.
• Perform inventory checks, stock replenishment, and display updates as needed.
• High school diploma or equivalent. College education is a plus
• Proven experience in retail, sales, or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new technology and products.
• Basic computer and point-of-sale system skills.
• Goal-oriented with a passion for sales and customer satisfaction.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Must be located in commutable distance to London, Ontario, Canada

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$19.00 per hour

Language:

• English (preferred)

Work Location: In person