Retail Store Associate - A

Company Highmark Inc.

Job Description JOB SUMMARY This job is responsible for meeting with customers and selling all available products in a consultative environment in a Highmark Direct Retail Store. This job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products.

Associate schedule is Monday, Tuesday, Friday, and Saturday from 8am-6pm.

Essential Responsibilities

• Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
• Execute any necessary store operations in a specific store as assigned by management Including Ops Manual adherence, SOP adherence, opening and closing responsibilities. Handle any appropriate customer service inquiries.
• Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.
• Other duties as assigned.

Required Education

• High School Diploma

Substitutions

• NONE

Preferred Education

• Business Administration

Experience Minimum

• 1 year of experience in Customer Service, Sales or Marketing in the Health Insurance Industry

Preferred

• 1 year of working in a retail store
• 1 year of selling direct-to-consumer products or services in a health-related industry

Skills

• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings

Required REQUIRED LICENSURE

• Annual Medicare/CMS Certifications
• State specific Producer License for Accident and Health is required or must be obtained within 45 days of hire

Preferred Licensure

• None

LANGUAGE REQUIREMENT ( other than English )?

• None

Travel Required 0% - 25%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS Position Type Office-Based - Associate schedule is Monday, Tuesday, Friday, and Saturday from 8am-6pm.

Office-Based Positions Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Does Not Apply

Lifting 10 to 25 pounds

Does Not Apply

Lifting 25 to 50 pounds

Does Not Apply

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice