retail store

About the role

Dr Abbie Clinics is launching an exciting new footwear, insole and foot-comfort pop-up store at Westfield Miranda. We are looking for three exceptional retail people to join us from the beginning. This is much more than a standard retail assistant position. We are looking for people with strong retail and customer service experience who can be trained to become confident Retail Sales & Product Fitting Consultants. You will learn how to understand a customer's footwear and foot-comfort concerns, recommend and correctly fit appropriate products into their shoes, provide an excellent retail experience and recognise when a customer should be referred to Dr Abbie Clinics for professional assessment.

Key responsibilities

Retail Team Leader responsibilities:

• Opening and closing the store
• Coordinating the casual retail team
• Providing exceptional customer service
• Understanding customers' footwear and foot-comfort needs
• Recommending and fitting appropriate insoles and footwear-related products
• Driving sales and helping the store achieve its targets
• Coaching the team in customer service, sales and product knowledge
• Processing sales and managing POS procedures
• Cash and payment reconciliation
• Stock control and monitoring product levels

Casual Retail Sales & Product Fitting Consultants responsibilities:

• Proactively approaching and engaging customers
• Asking appropriate questions to understand their needs
• Learning about common foot and footwear-related concerns
• Recommending suitable insoles and other products
• Correctly fitting products into customers' shoes
• Demonstrating and explaining products clearly
• Providing friendly and professional customer service
• Processing sales and collecting payments
• Using POS systems
• Upselling and cross-selling appropriate complementary products

About you

• Previous retail sales and/or customer service experience
• Confident approaching and talking with customers
• Excellent communication and people skills
• Enjoy selling and achieving targets
• Can identify opportunities to upsell without using high-pressure sales techniques
• Genuinely interested in finding the right solution for the customer
• Comfortable learning detailed product information
• Willing to learn about foot health, footwear and insoles
• Can explain and demonstrate products confidently
• Reliable, organised and professionally presented

For the Retail Team Leader position, previous experience in a Team Leader, Supervisor, Assistant Manager or Store Manager position would be highly regarded.

Experience in footwear, pharmacy, allied health, sports retail, health and wellness, orthotics, medical products or specialist retail would be advantageous but is not essential.

About us

Dr Abbie Clinics is launching an exciting new retail concept. The Miranda store will be the first location of this new retail concept. If successful, the model is intended to be expanded into other Westfield locations. This is the first store of its kind for Dr Abbie Clinics. Westfield Miranda will be our pilot location, allowing us to develop and refine our retail model before considering expansion into additional Westfield locations.