Retail Store Manager - Canberra

Founded in 1993, The Tea Centre has become Australia’s leading fine tea retailer. We believe tea is more than a drink. It is a ritual. From crop to cup, we are passionate about sourcing exceptional teas and creating warm, knowledgeable and memorable customer experiences. Our stores are calm, sensory spaces where customers can slow down, explore and connect through tea. Whether someone is discovering loose leaf tea for the first time or is a lifelong enthusiast, we pride ourselves on delivering genuine expertise and thoughtful service.

About the Role

We are seeking a passionate and experienced Store Manager to lead our Canberra Tea-m.

This is an exciting opportunity for a strong retail leader who thrives in premium customer environments and enjoys developing high-performing teams.

You will be responsible for:

• Leading the day-to-day operations of the store
• Delivering exceptional customer service and sales performance
• Coaching and developing a knowledgeable and engaged team
• Visual merchandising and maintaining premium store presentation
• Rostering, stock management and operational excellence
• Achieving sales and rostering targets
• Creating a warm, welcoming and professional in-store experience

About You

You are an experienced retail leader with a passion for customer experience, team development and premium retail standards.

You will bring:

• Previous retail management experience
• Strong leadership and communication skills
• Excellent organisational and time management abilities
• A hands-on and positive leadership style
• A genuine passion for tea, hospitality or specialty retail
• The ability to inspire your team to deliver outstanding customer experiences every day

Experience in premium retail, hospitality, wellness, beauty, homewares or specialty food environments will be highly regarded.

Why Join Us?

• Be part of a growing Australian premium retail brand
• Work in a supportive and passionate team environment
• Receive ongoing tea and product training
• Staff discounts across our premium tea and teaware range
• Opportunity to grow with the business as we expand

If you are passionate about people, service and tea, we would love to hear from you.