Retail Store Manager

At My Pool Shop Melbourne, we believe that “everyone deserves a safe and healthy pool” so we’re focused on delivering exceptional customer experiences, supporting our local communities, and creating opportunities for our people to grow and succeed.

We are a family owned, award winning business with a great reputation in our local community.

Our store is filled with repeat customers providing the ideal environment to build strong long term relationships with our customer base.

We're looking for an exceptional Store Manager to lead our retail store in Ferntree Gully. We're searching for a passionate leader who enjoys helping customers, solving their problems and sharing their knowledge to make a real difference every day.

Whether you're an experienced pool industry professional with experience you think relevant or an accomplished retail leader with a passion for customer service, this is your opportunity to build a rewarding career with My Pool Shop Melbourne.

The Role

As Store Manager, you'll lead the day-to-day operations of our store and be part of the team working closely with our mobile pool service coordinator to support our mobile team and senior management in areas such as marketing and business development.

Key responsibilities include:

• Provide practical pool care advice, including water testing and product recommendations.
• Build long-term customer relationships and become a trusted local pool expert.
• Lead, coach and develop your team to deliver exceptional customer experiences.
• Drive sales, profitability and overall store performance.
• Promote and support our mobile pool services to ensure a seamless customer experience.
• Maintain a tidy, safe and welcoming environment for your customers.
• Inventory management including stock control and ordering.

About You:

You enjoy the responsibility of leadership and working in a close knit team. You enjoy helping customers, solving their problems and sharing your knowledge. You take pride in your achievements and running a successful small business.

You have previous experience as a Store Manager or Assistant Store Manager or you have other equivalent experience you feel equips you to take on this role.

 What you bring:

• Outstanding customer service and relationship-building skills.
• Strong leadership, coaching and communication abilities.
• A positive and solutions-focused attitude.
• Excellent organisational and time management skills.
• Strong commercial awareness and the ability to drive sales and team performance.
• A willingness to learn, grow and build your career within the pool industry.

What we can offer:

• Competitive salary package
• An excellent working environment with friendly repeat customers
• A close knit and supportive team
• Industry training
• Leadership support to succeed
• A rewarding career in a niche industry

If you thrive in a retail environment, enjoy developing great teams and want to join a business that values people, performance and long-term career growth, we'd love to hear from you. Send us your CV and a cover letter that tells us why you are the perfect fit for us.