Retail Store Manager

KOOKAI SYLVIA PARK

We are looking for a dynamic and passionate leader who delivers exceptional customer service, leads by example, works collaboratively and genuinely enjoys coaching and developing others. At KOOKAÏ, our people are everything, and while we are driven by a love for fashion and creating outstanding customer experiences, growing talent and supporting emerging fashion leaders is a key part of what we do.

As Store Manager, you will be responsible for shaping the customer experience and driving high standards within your store, supported by a positive, motivated and friendly team. You will have the opportunity to develop your team while growing your own career in fashion, taking ownership of the store’s success and creating an environment where your team can excel.

This is an exciting full-time opportunity (38 hours per week) offers a genuine pathway into a rewarding career in fashion. When you join KOOKAÏ, you will be welcomed into a brand that champions internal growth and career development. You will receive tailored training designed to elevate your leadership and further build on your capabilities and skillset, setting you up for success.

The Store Manager role is a highly rewarding and valuable step in a fashion career, with many of our past managers progressing into Head Office positions. We prioritise succession planning and supporting our team in building meaningful, long-term careers in the fashion industry.

What you’ll be doing:

• Leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Recruitment
• Coaching and training
• Visual merchandising
• Managing store administration and operations
• Loss prevention and OH&S

What we’d love from you:

• Previous management experience
• A passion for providing exceptional customer service
• A love for fashion and styling
• Strong leadership, organisational skills and training abilities
• An empathetic and clear communicator
• High enthusiasm to learn and succeed
• Motivational skills
• Initiative and adaptability
• A desire to progress within the company

What you’ll love from us:

• 50% employee discount
• Generous quarterly clothing vouchers to build your KOOKAI wardrobe
• Personalised training, including leadership development and retail conferences
• Head office career and work experience opportunities
• Mentoring programs
• Birthday leave and wellness vouchers
• Ongoing incentives and referral rewards
• Style nights and social events
• Opportunities for various project work