Retail Store Manager

We are a premium plush and lifestyle brand from China known for its distinctive designs, high-quality materials and emotionally engaging products. As we launch our first few retail stores in Malaysia, we are looking for an energetic and hands-on Store Manager to join us at an exciting stage of our growth.

This is more than a day-to-day store management role. You will be part of the pioneer team establishing our brand in Malaysia, with the opportunity to help build the operating standards for future stores.

Your Role

As Store Manager, you will take ownership of the overall performance and daily operations of the store, ensuring strong sales performance, excellent customer experience and consistent brand presentation.

Key Responsibilities

Store Operations & Sales

● Manage the overall day-to-day operation of the store

● Drive sales performance and achieve store sales targets and KPIs

● Monitor daily, weekly and monthly sales performance and identify opportunities for improvement

● Ensure excellent customer service and create a welcoming, engaging store experience

● Handle opening/closing procedures, POS, cash management and daily reporting

● Maintain high operational and service standards at all times

Team Leadership

● Assist with recruitment and onboarding of retail staff

● Prepare staff schedules and manage manpower requirements

● Train, coach and motivate the retail team

● Set clear sales and service expectations

● Monitor individual and team performance and provide regular feedback

Inventory & Merchandising

● Manage stock receiving, inventory movement, replenishment and stock counts

● Monitor best sellers, slow-moving products and stock requirements

● Minimise stock discrepancies, losses and damages

● Ensure products are displayed according to our visual merchandising standards

● Keep the store attractive, organised and commercially effective

Brand & Customer Experience

● Represent our brand and ensure the brand is presented consistently

● Build strong relationships with customers and encourage repeat purchases

● Collect customer feedback and insights to help us better understand the Malaysian market

● Support new product launches, seasonal campaigns, events and in-store activations

● Work with management and the marketing team on promotions and store traffic initiatives

New Store & Business Development

● Help establish SOPs and operating processes for our brand in Malaysia

● Provide practical feedback on products, pricing, customer preferences and store performance

● Support the opening and development of future stores as the business expands

Who We’re Looking For

● Minimum 3 years of retail experience, preferably with supervisory or store management experience

● Strong sales orientation with a track record of achieving targets

● Hands-on, responsible and comfortable working in a growing business

● Good leadership and people-management skills

● Strong communication and customer service skills

● Organised and comfortable managing inventory, reporting and store administration

● Able to work retail hours, weekends and public holidays

● Comfortable using POS systems and basic Microsoft Office/Google Workspace tools

The Person We Want

We are looking for someone who is commercially minded, proactive and entrepreneurial — not someone who simply maintains the store.

You should enjoy building something from the ground up, solving problems independently and taking ownership of results. As one of the first members of our brand in Malaysia, you will have the opportunity to grow with the brand as we expand.

Why Join Us?

● Join the pioneer team launching the brand in Malaysia

● Play a key role in building a new retail brand locally

● Opportunity to grow into a Senior Store Manager / Area Manager / Retail Operations role as the business expands

● Exposure to new store openings, brand launches and retail expansion

● Attractive salary with performance-based incentives

If you are passionate about retail, enjoy building high-performing teams and want to be part of growing a new consumer brand in Malaysia, we would like to hear from you.

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person