Retail Store Manager

Goodwill Industries of Hawaii, Inc.

Job Title: Retail Store Manager

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Retail Store Manager manages and coordinates activities of the retail store personnel in the management of day to day operations. The Retail Store Manager ensure efficient store operations through effective staff supervision, inventory management, and merchandising to optimize customer experience and profitability. The Retail Store Manager is responsible for driving and achieving sales quotas and goals by performing the following essential duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Efficiently schedules staff to align payroll with sales targets.

• Assigns duties, breaks, work hours, and vacation time based on store needs.

• Ensures adequate sales floor coverage at all times.

• Trains, coaches, and supervises staff on policies, procedures, and job duties.

• Conducts performance evaluations and issues progressive discipline when needed.

• Orders merchandise, supplies, and equipment; coordinates with facility staff.

• Manages inventory control and loss prevention efforts.

• Verifies merchandise deliveries, reports discrepancies, and controls costs.

• Inspects merchandise for quality and adherence to pricing standards.

• Ensures proper merchandising and makes adjustments to store layout and displays as needed.

• Prepares sales and inventory reports; ensures accurate cash handling and daily deposits.

• Analyzes financial and statistical reports to adjust operations and meet goals.

• Ensures sales, payroll, production, and expense goals are consistently met.

• Promotes and sells merchandise directly to customers.

• Handles customer complaints, returns, and issues effectively.

• Assists staff with challenging customer service situations.

• Maintains in-depth knowledge of store policies and procedures.

• Ensures store is clean, organized, and fully stocked at all times.

• Oversees Assistant Store Manager, sales leads, production lead, and other staff.

• Communicates regularly with team and upper management (Director of Retail, VP of Operations).

• Holds regular staff meetings and participates in management meetings.

• Follows and enforces all company, store, and safety policies.

EDUCATION and/or EXPERIENCE

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;

• reach with hands and arms; and talk or hear.

• frequently lift and/or move up to 25 pounds

• occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.