Retail Store Manager

Store Manager – Robinvale Tyre & Battery Service

Robinvale, VIC
$100,000 Package | Company Vehicle + Fuel Card

We are looking for an experienced, capable and motivated Store Manager to take responsibility for the day-to-day operation of our busy store and lead a team of approximately 6–8 employees.

This is a key leadership position within the business. The successful applicant will be responsible for ensuring the store operates efficiently each day, while managing staff, customers, stock, suppliers, administration and general store operations.

We are looking for someone who is organised, confident, practical and willing to take ownership of their role.

About the Position

As Store Manager, you will oversee the entire store operation from opening through to closing.

You will be the key point of contact for staff, customers and suppliers and will play an important role in ensuring the business runs smoothly and professionally.

This is a varied, hands-on management position that will suit someone who enjoys building a repport with people, managing a team, solving problems and keeping things organised.

THERE WILL BE POSITION TRAINING PROVIDED.

Key Responsibilities

Store Operations

Manage the day-to-day operation of the store
Open and close the business each day
Oversee the daily workflow and allocation of work
Coordinate staff and ensure the team is working efficiently
Ensure the store is presented professionally and operates to a high standard
Identify and resolve day-to-day operational issues
Implement and maintain effective workplace procedures
Take responsibility for ensuring the store runs smoothly in the absence of the business owners
Assist with improving systems, processes and efficiency across the business

Team Leadership & Staff Management

Lead and manage a team of approximately 6–8 employees
Organise staff schedules and daily work allocation
Monitor attendance, performance and productivity
Assist with training and onboarding new staff
Ensure staff follow workplace procedures and expectations
Maintain a positive, respectful and productive team environment
Lead by example and be willing to assist the team when required

Stock & Inventory Management

Take responsibility for stock management across the business
Monitor stock levels and identify upcoming requirements
Order stock as required
Ensure stock is correctly recorded and accounted for
Coordinate with suppliers regarding stock availability, orders and deliveries
Investigate and resolve stock discrepancies
Assist with regular stocktakes
Maintain an organised and efficient stock area
Ensure stock ordering is completed accurately and in a timely manner

Supplier Management & Relationships

Building and maintaining strong supplier relationships will be an important part of this position.

You will:

Follow up orders and deliveries
Discuss product availability and supply requirements
Resolve ordering or delivery issues
Build strong, professional relationships with key suppliers
Develop a good understanding of our suppliers, products and ordering processes
Work with suppliers to ensure the business is receiving reliable service and competitive outcomes

We are looking for someone who genuinely enjoys building relationships and can represent the business professionally when dealing with suppliers.

Customer Service

Manage customer enquiries in person and over the phone
Answer incoming phone calls
Assist customers with bookings, enquiries and general requests
Provide professional and friendly customer service
Handle customer concerns and complaints appropriately
Build strong relationships with regular customers and local businesses
Ensure customers receive accurate information and a positive experience

Administration & Invoicing

Complete general day-to-day administration
Answer and manage incoming phone calls
Process customer bookings and enquiries
Prepare and issue customer invoices
Process customer payments and receipts
Receipt supplier invoices into the business system
Use industry-specific business software and systems
Ensure information is entered accurately and efficiently

Please note: This position does not involve responsibility for payroll, debtors, creditors, bookkeeping or general accounts management. Those functions are managed separately within the business.
About You

Previous experience in administration, team management, store management, office management, retail management or a similar role is prefered but if not, we have training that can be put in place for someone eager to learn on the go!

The ideal candidate will have:

Previous experience managing or supervising employees
Strong administration and organisational skills
Excellent communication skills
Confidence dealing with customers and suppliers
Strong computer skills
The ability to learn new software and systems quickly
Excellent attention to detail
Strong time-management skills
The ability to multitask and prioritise
Good problem-solving and decision-making skills
A professional and approachable manner
The confidence to manage staff and address issues when required
The ability to work independently and take initiative
A strong sense of responsibility and accountability
A willingness to get involved and assist wherever needed

**What We Offer

$100,000 Total Employment Package, including:**

Competitive salary
Company vehicle
Fuel card
Full-time permanent employment
Training and support
Training in industry-specific software and systems
Training in tyre industry knowledge and business processes
A varied and rewarding management position
The opportunity to take genuine ownership of the store’s day-to-day operations
A supportive, locally focused workplace

Hours

Monday to Friday: 8:00am – 5:00pm
1-hour unpaid lunch break

Occasional Saturday work will be required, generally:

Saturday: 9:00am – 12:00pm

Why Join Us?

This is an opportunity to step into a genuine leadership position within an established local business.

You will have an important role in the daily running of the store and will work closely with staff, customers, suppliers and business owners.

For the right person, this is more than simply a job, it is an opportunity to become a key part of the business, develop your management skills and build a long-term career with a well-established local company.

If you are an experienced administrator or manager, a natural leader and someone who is eager to learn and take responsibility, we would love to hear from you.