Retail Store Manager

We are looking for a Garage Store Manager for a fast paced Convenience Store situated at a fuel station forecourt in Gillitts.

The Store Manager is fully accountable, both operationally and financially, for the convenience store, including FMCG, deli and on-the-go food. The Store Manager leads the team and the stores commercial performance in line with the business's vision.

Duties & responsibilities

Financial Performance and P&L:

• Take full ownership of the store's P&L: sales, gross profit (GP), operating costs and net contribution.
• Achieve or exceed monthly, quarterly and annual sales, GP and profit targets.
• Manage GP by category through pricing, mix, promotions, supplier terms and waste control.
• Control expenses, labour cost and wastage within budget; report variances and corrective actions.
• Prepare and present regular performance reports to head office.

Growth and Innovation:

• Develop and execute a store growth plan covering footfall, basket size, conversion and customer loyalty.
• Source and trial new SKUs, categories and food-to-go concepts that increase footfall and sales.
• Visit comparable stores and competitors regularly and bring back practical ideas.
• Review range performance continually; delist poor performers and expand winners.
• Identify new revenue opportunities (for example meal deals, deli specials, convenience services, partnerships.

Procurement, Range and Supplier Management:

• Select the range, and negotiate pricing, terms, rebates and promotional support with vendors.
• Build and maintain strong relationships with suppliers and vendors.
• Manage ordering and replenishment so shelves, deli and food-to-go are consistently available and fresh.
• Oversee stock rotation (FIFO), expiry-date management and markdown decisions.

Stock Control and Shrinkage:

• Manage stock takes (daily, weekly and monthly cycle counts) and reconcile to system records**.**
• Reduce shrinkage, theft, damage and wastage; investigate and report discrepancies.
• Maintain accurate stock records, receiving procedures and supplier invoice checks.

Deli and Food-to-Go Operations:

• Ensure food safety, hygiene and quality standards are met at all times (Food Safety Compliance and relevant regulations).
• Maintain Halaal compliance, including certification, supplier verification, segregation and staff training.
• Oversee preparation, production planning, portion control, waste tracking and cold-chain management.
• Keep the food offering fresh, consistent and competitive on quality, range and price.

People Leadership:

• Recruit, train, coach, schedule and performance-manage the store team.
• Supervise merchandisers and ensure planogram and display standards are met.
• Create a culture of service, accountability and engagement; address performance and discipline issues fairly and promptly. Manage rosters, attendance and labour productivity.

Customer Experience and Store Standards:

• Deliver excellent customer service; handle complaints and feedback and act on them.
• Maintain overall shop housekeeping, cleanliness, presentation and visual merchandising.
• Ensure health and safety, security, legal and compliance requirements are met (including licences, OHS, fire and emergency procedures).
• Work cooperatively with operations manager iro forecourt and fuel operations and other related responsibilities within his portfolio to ensure a seamless site experience.

Qualifications & Experience:

• Matric (Grade 12) required.
• Diploma or degree in Retail Management, Business or Commerce, or a related field preferred.
• Experience [5+] years in FMCG or convenience retail, with at least [3] years in a store, site or multi- category management role.
• 3 to 5 years' experience in FMCG procurement or buying, with strong vendor negotiation experience.
• Proven record of managing a P&L and delivering sales and GP targets.
• Experience with deli, fresh food or food-to-go operations is strongly preferred.
• Experience supervising teams, including merchandisers.

Pay: R15 000,00 - R24 000,00 per month

Work Location: In person