Retail Store Manager

WATER DEPOT

Retail Store Manager – Job Description & Responsibilities

1. Position Overview

The Retail Store Manager is responsible for the overall operation, profitability, sales performance, customer service, and day-to-day management of a corporate store location overseen by head office.

The Store Manager is expected to take ownership of the store's success by developing a strong sales culture, maintaining excellent customer relationships, managing employees effectively, and ensuring the store operates efficiently and professionally.

The ideal candidate is a hands-on leader who understands retail operations, is comfortable selling water treatment products, and can build long-term relationships with customers.

The Store Manager's primary objective is to grow store revenue, maintain profitability, deliver exceptional customer service, and ensure the location operates to company standards.

Expectation: The Store Manager must be an active participant in generating sales rather than simply supervising employees.

2. Store Operations & Daily Management

The Store Manager is responsible for ensuring the store operates efficiently, safely, and professionally.

Responsibilities include:

• Oversee daily opening and closing procedures.
• Ensure the store is clean, organized, properly stocked, and visually appealing.
• Maintain merchandising displays and product presentation according to Water Depot standards.
• Ensure accurate processing of sales, refunds, customer payments, and deposits.
• Monitor cash handling procedures and investigate discrepancies.
• Maintain accurate inventory records and ensure appropriate stock levels.
• Order products and supplies within established purchasing guidelines.
• Minimize inventory shrinkage, product damage, and unnecessary expenses.
• Scheduling of product installation and service.
• Scheduling of staff including service technicians.
• Focus on customer needs including incoming and outgoing sales calls and service.

Required Qualifications & Skills

• Previous retail management or supervisory experience.
• Strong sales and customer service abilities.
• Experience managing employees and daily retail operations.
• Ability to work toward sales and profitability targets.
• Strong organizational and time management skills.
• Comfortable working with point-of-sale systems and basic business reports.
• Ability to learn technical information related to water treatment equipment.
• Strong communication, leadership, and problem-solving skills.
• Willingness to participate in hands-on store operations.
• Ability to perform the physical requirements of the role safely, with accommodation where required.

Renumeration:

Water Depot offers a competitive annual salary ranging from $62,400.00 to $83,200.00, based on the successful candidate's previous experience, demonstrated capabilities, leadership skills, and knowledge of retail operations.

Company Benefits Program:

Water Depot offers a company benefits program to eligible employees, with coverage commencing upon successful completion of the first three (3) months of employment, subject to the terms and conditions of the benefits plan.

Previous experience in water treatment, plumbing, home improvement, or related industries is considered an asset but not necessary.

We Thank all candidates for their interest, however only those selected for an interview will be contacted.

Pay: $62,400.00-$83,200.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person